Technical Training Support Specialist

5 days ago


Roseville, California, United States GroupA Full time

We are seeking a skilled Technical Training Support Specialist to join our team at GroupA in Sacramento/Roseville, CA.

About the Role

This is a 3-month contract position with an opportunity to extend based on performance. The successful candidate will work closely with our virtual trainer to support learners attending virtual training at our training center.

Key Responsibilities
  • Co-facilitate in-person and virtual training sessions, helping end-users improve their skills with technical applications.
  • Support learners as they arrive for virtual training by setting up training computer workstations, environments, logins, Zoom virtual classrooms, marking attendance, and cleaning workstations between training sessions.
  • Assist in developing and maintaining training content, including lesson plans, manuals, and self-study modules.
  • Troubleshoot computer equipment and desktop applications such as Zoom, Google Chrome Browser, Microsoft Edge Browser, etc., and proactively escalate equipment or technology issues with IS and Enterprise Learning and Training.
  • Set up training environments, manage attendance, track participation, and ensure smooth classroom operations.
  • Work closely with team members, affiliates, and clients to deliver exceptional training experiences.
Requirements
  • Proficient in Microsoft Excel, PowerPoint, Word, and technical application systems.
  • Ability to quickly learn new technologies and troubleshoot technical issues.
  • Experience in facilitating training or presentations, comfortable speaking to diverse groups.
  • Knowledge of adult learning principles and experience in collaborative team environments.
What We Offer
  • A competitive salary of $65,000 - $75,000 per annum, depending on experience.
  • Medical, Dental, Vision, Life Insurance benefits.
  • A supportive and collaborative work environment.

At GroupA, we value collaboration, continuous learning, and delivering exceptional service to our clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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