Telecommunications Order Coordinator
7 days ago
Join the team at Digital Direction, a leader in Managed Telecom Solutions, dedicated to supporting CIOs, IT Directors, and IT departments in optimizing their telecommunications management. Our Managed Telecom Solutions (MTS) empower us to oversee corporate telecommunications with precision and efficiency. We provide a comprehensive suite of services including order processing, inventory oversight, invoice examination, expense tracking, contract negotiation, troubleshooting support, and billing assistance. Our skilled Advisors are committed to ensuring cost-effectiveness and operational excellence, achieving an impressive 35% reduction in total telecom expenditures for our clients.
Key Responsibilities:
- 5+ years of experience in the telecommunications sector
- Exceptional interpersonal and customer service abilities
- Strong proficiency in MS Office, particularly Excel, and CRM systems
- Capability to thrive under pressure while managing multiple priorities
- Customer-centric mindset with a proactive approach to resolving issues
Core Duties Include:
- Facilitating customer requests for moves, additions, changes, and disconnections
- Overseeing legacy telecommunications products and Cloud solutions
- Reviewing and submitting telecom order documentation to service providers
- Collaborating with various telecommunications vendors
- Interpreting and analyzing Telco USOCs
- Managing telecom agreements and maintaining inventory records
Daily Tasks:
- Providing support to customers with diverse order types, billing inquiries, and trouble ticket management
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