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Patient Services Representative
2 months ago
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Great Lakes Dental Partners. As a key member of our front office staff, you will be responsible for managing front desk operations, ensuring a seamless patient experience, and providing exceptional customer service.
Key Responsibilities- Front Desk Operations: Manage the day-to-day activities of the front desk, including answering phone calls, scheduling appointments, and greeting patients in a friendly and professional manner.
- Patient Records: Maintain accurate and up-to-date patient records, update demographic information, and ensure necessary documentation is completed for each visit.
- Patient Communication: Handle patient inquiries, concerns, and complaints promptly and professionally, striving for total patient satisfaction.
- Team Collaboration: Collaborate with the dental team to facilitate a smooth patient flow, ensuring that each visit is comfortable, efficient, and on schedule.
- Training and Development: Actively participate in team meetings, training, and ongoing education to enhance your knowledge of dental procedures, technologies, and administrative acumen.
- Compliance and Safety: Uphold and adhere to all dental practice policies, procedures, and safety standards to ensure compliance with regulatory requirements.
- Treatment Environment: Ensure a clean and organized treatment environment, restocking supplies and equipment as necessary.
- Patient Scheduling: Efficiently coordinate patient scheduling to maximize the productivity of dental providers and meet patient needs.
- 1 Year Dental Experience preferred
- Proven experience in a customer service or administrative role, preferably in a dental or healthcare setting.
- Ability to work in a fast-paced environment, adapt to changing circumstances, and remain calm under pressure.
- Strong attention to detail, ensuring accuracy and completeness in all patient-related tasks.
- Competitive hourly rate up to $21/hour
- Health, vision, and dental insurance
- Paid maternity leave
- Holiday pay, PTO, and additional gifted hours
- Ongoing training and career development opportunities
- Scrub allowance
- 401(k) retirement plan
