Bilingual Patient Service Representative
1 week ago
We are a community committed to making a difference in our patients' lives. Our core values consist of accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency.
Job DescriptionWe are seeking a highly skilled and organized Patient Service Representative to join our dynamic team. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience throughout their journey with us.
Key Responsibilities- Answer all phone calls and respond to voicemails in a timely manner
- Check-in new and existing patients and notify the clinical staff of their arrival
- Collect necessary patient information for new patients, including registration forms and medical history
- Check out patients, collect payments, and make next appointments
- Handle questions and provide information to walk-in patients, discussing insurance options and treatment plans
- Maintain accurate records of patient communication and schedule reviews
- Adjust clinic hours based on the daily schedule and review for bonding approvals
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
- Excellent problem-solving and de-escalation skills
- Excellent written and verbal communication skills
- Bilingual - Spanish
Monday - Wednesday: 8:45am - 5:00pm
Thursday - Friday: 6:45am - 3:00pm
2 Saturdays per month: 9:45am - 6:00pm
2235 W Cermak Rd, Chicago, IL 60608
- Paid Patient Service Representative Training
- Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment
- Monthly Bonuses
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