Patient Service Representative
1 week ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Representative at Chicago Family Health Center Inc.
The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and customer service functions.
Key Responsibilities- Greet patients and visitors in a professional and courteous manner
- Register patients by verifying demographic and insurance information
- Schedule appointments and maintain appointment calendars
- Answer incoming calls and direct them to the appropriate department or staff member
- Verify insurance eligibility and coverage
- Collect co-payments and outstanding balances
- Handle patient complaints and resolve issues in a timely and professional manner
- Maintain patient confidentiality and privacy
- Perform basic administrative duties such as filing, faxing, and scanning documents
- Adhere to all HIPAA regulations and guidelines
- High school diploma or equivalent
- Previous experience in a medical office or customer service role preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in Microsoft Office and electronic medical records (EMR) systems
- Knowledge of medical terminology and insurance billing preferred
- Ability to work independently and as part of a team
Chicago Family Health Center Inc offers benefits to all its full-time employees:
- BCBS Medical PPO/HMO Plans
- BCBS Dental
- VSP Vision
- Tuition Reimbursement up to $1,500 per year
- 11 Paid Holidays and 10 Days of Paid Time Off
- 2 Personal Days
- 8 sick days
Chicago Family Health Center Inc is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations.
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