Patient Service Representative

1 week ago


Chicago, Illinois, United States Chicago Family Health Center Inc Full time
Job Summary

We are seeking a highly motivated and customer-oriented individual to join our team as a Patient Service Representative at Chicago Family Health Center Inc.

The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and customer service functions.

Key Responsibilities
  • Greet patients and visitors in a professional and courteous manner
  • Register patients by verifying demographic and insurance information
  • Schedule appointments and maintain appointment calendars
  • Answer incoming calls and direct them to the appropriate department or staff member
  • Verify insurance eligibility and coverage
  • Collect co-payments and outstanding balances
  • Handle patient complaints and resolve issues in a timely and professional manner
  • Maintain patient confidentiality and privacy
  • Perform basic administrative duties such as filing, faxing, and scanning documents
  • Adhere to all HIPAA regulations and guidelines
Requirements
  • High school diploma or equivalent
  • Previous experience in a medical office or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong attention to detail and accuracy
  • Proficient in Microsoft Office and electronic medical records (EMR) systems
  • Knowledge of medical terminology and insurance billing preferred
  • Ability to work independently and as part of a team
Benefits

Chicago Family Health Center Inc offers benefits to all its full-time employees:

  • BCBS Medical PPO/HMO Plans
  • BCBS Dental
  • VSP Vision
  • Tuition Reimbursement up to $1,500 per year
  • 11 Paid Holidays and 10 Days of Paid Time Off
  • 2 Personal Days
  • 8 sick days

Chicago Family Health Center Inc is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations.



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