Front Office Manager

8 hours ago


Oak Brook, Illinois, United States Hyatt Lodge Oak Brook Full time
Front Office Manager Job Description

Hyatt Lodge Oak Brook is seeking a skilled Front Office Manager to lead our front desk operations and deliver exceptional customer service. As a key member of our team, you will oversee daily front desk operations, manage human resources functions, and work closely with other departments to create a seamless guest experience.

Key Responsibilities:
  • Manage front desk operations, ensuring top-notch customer service and efficient daily operations.
  • Oversee human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
  • Work closely with other departments to create a seamless guest experience.
  • Manage a skilled and motivated workforce, ensuring high levels of productivity and customer satisfaction.
Requirements:
  • 2+ years of experience in hotel front desk management/supervisory operations or a related field.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Fluent in English (read, write, and speak).
  • Proficient in hotel management software and Microsoft Office.
  • Detail-oriented and able to multi-task effectively.
  • Customer service-oriented and committed to providing exceptional guest experiences.
  • Prior cash handling experience necessary.
  • Ability to work flexible hours, including weekends and holidays as needed.
Benefits:
  • Competitive salary range: $68K - $70K.
  • Three Tiers of Medical Coverage.
  • Dental & Vision Coverage.
  • 24/7 Teledoc service.
  • Free Maintenance Medications.
  • Pet Insurance.
  • Hotel Discounts.
  • Tuition Reimbursement.
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. As a trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margarille, Davidson offers a unique entrepreneurial management style and owner's mentality that provides individualized personal service, enhanced by the breadth and depth of skill and experience of a larger company.

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


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