Account Manager

2 days ago


Princeton, New Jersey, United States Quantiphi Full time
About the Role

We are seeking a seasoned Account Manager to join our team at Quantiphi, a leading Applied AI and Big Data software and services company. As an Account Manager, you will play a pivotal role in driving business development within key accounts and fostering trusted advisor relationships with key stakeholders and executive sponsors.

Key Responsibilities
  • Build strong, trusted relationships with key clients to ensure they remain actively engaged with Quantiphi.
  • Foster trusted advisor relationships with key stakeholders and executive sponsors by demonstrating deep knowledge of the Life Sciences value chain and business processes.
  • Manage client relationships and spearhead business development by engaging with key personnel, including CXOs and senior executives, while understanding the client's organizational culture.
  • Strengthen relationships with current clients by consistently offering solutions that align with their strategy and address immediate needs.
  • Gain a comprehensive understanding of key client objectives, needs, and expectations.
  • Serve as the primary point of contact for all client-related matters, addressing concerns and needs.
  • Drive new sales to support overall account expansion and growth.
  • Identify opportunities for improvement and new business within existing client accounts to meet performance goals.
  • Ensure the timely and successful delivery of solutions, aligned with customer goals and expectations.
  • Resolve any customer issues or complaints to maintain trust and ensure client satisfaction.
Requirements
  • Proven experience of at least 5 years in account management or related roles within an Information Technology services or consultancy company.
  • Minimum 10 years of experience working in IT services or consultancy for Life Sciences or Pharmaceutical clients.
  • Strong understanding of the Life Sciences and Pharma industry sectors.
  • Proven expertise in technical sales and solutions aligned with customer needs, particularly in cloud, data, and artificial intelligence.
  • Demonstrated ability to effectively communicate, present, and influence stakeholders at all organizational levels, including executives and C-suite.
  • Exceptional listening, communication, and presentation skills.
  • Proven experience in contract negotiation.
  • Experience in forecasting and tracking key account metrics, such as quarterly sales results and annual forecasts.
  • Strong interpersonal skills with a talent for building relationships across all levels of an organization.
  • Excellent organizational abilities.
What We Offer
  • Be part of the fastest-growing AI-first digital transformation and engineering company in the world.
  • Be a leader of an energetic team of highly dynamic and talented individuals.
  • Exposure to working with fortune 500 companies and innovative market disruptors.
  • Exposure to the latest technologies related to artificial intelligence and machine learning, data and cloud.

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