Customer Service Representative 2

3 days ago


Saint George, Utah, United States Arizona Department of Administration Full time
Job Title: Customer Service Representative 2

Join the Arizona Department of Administration as a Customer Service Representative 2 and be part of a diverse and innovative team driving the future of transportation

Job Summary:

Under general supervision, the Customer Service Representative 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. The incumbent will interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. The representative may screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred.

Key Responsibilities:
  • Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures.
  • Resolve customer issues, problems, and/or concerns.
  • Provide information to representatives of other states' motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.
  • Issue applicable permits, routes over-dimensional loads, and collect appropriate fees and taxes.
  • Reconcile cash receipts and prepare daily deposits.
  • Identify when enforcement actions are required and refer the problem to an enforcement officer or supervisor.
  • Examine motor carrier vehicle registrations and related documents to determine authenticity.
  • Prepare appropriate reports per agency and ECD requirements.
  • Communicate pertinent motor carrier size/weight, permit, and other related information through electronic, written, or oral means with peers, supervisors, other agencies including other governmental agencies, and the public.
Requirements:
  • Must have and maintain a valid Arizona driver's license.
  • Must have 2+ years of administrative and/or operations support experience meeting the KSAs.
  • A weight master certification is preferred.
Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Contact Us:

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.



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