Customer Support Specialist
1 week ago
Position: Customer Support Specialist
Location: Remote
Interview Process: 1. Virtual Interview 2. Virtual Shadowing
We are looking for motivated and service-oriented individuals to fill the role of Customer Support Specialist. In this position, you will serve as the primary contact for clients, delivering outstanding service and support for their inquiries, concerns, or requests.
Key Responsibilities:
- Responding to incoming calls in a timely and professional manner
- Providing precise information and support to clients regarding products, services, and policies
- Addressing customer complaints, issues, and inquiries efficiently
- Escalating complex or unresolved matters to the appropriate departments or supervisors
- Conducting outbound calls for follow-ups, surveys, or sales as necessary
- Keeping detailed and accurate records of customer interactions, transactions, and inquiries
- Following company policies, procedures, and call center scripts
- Aiming to meet or exceed individual and team performance goals
- Continuously improving product knowledge and staying informed about company offerings
- Collaborating with colleagues and other departments to enhance overall customer satisfaction
Qualifications:
- High school diploma or equivalent; further education is advantageous.
- At least 2 years of experience in a call center environment
- Reliable high-speed internet connection
- Experience in troubleshooting (e.g., data or devices)
- Willingness to work on alternate Saturdays
- Exceptional communication skills, both verbal and written
- Strong active listening and problem-solving skills
- Ability to maintain composure and professionalism under pressure
- Proficiency in basic computer applications and familiarity with call center systems
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Capability to adapt to changing priorities and manage multiple tasks simultaneously
- Positive attitude, empathy, and a genuine passion for assisting others
- Willingness to participate in training and development programs as required
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