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Client Support Specialist

2 months ago

Tupelo, Mississippi, United States Budget Rent a Car Full time
Job Overview

Budget Rent a Car is seeking dedicated Rental Service Agents to enhance our customer experience. In this role, you will facilitate customer transactions while ensuring top-notch service.

This position offers a pathway for career advancement within our organization, which values teamwork and internal promotions. We provide a competitive commission structure to reward your efforts.

Key Responsibilities:
  • Utilize the rental management system to accurately process contracts, including opening, closing, and modifying agreements.
  • Respond to customer inquiries regarding charges, vehicle conditions, and directions.
  • Market and sell additional services such as insurance options, GPS devices, and vehicle upgrades.
  • Assist with vehicle maintenance tasks, including refueling, fluid checks, and mileage documentation.
  • Prepare vehicles for the next customer by ensuring they are clean and presentable.
  • Perform administrative tasks, including answering phone calls, photocopying documents, and maintaining an organized workspace.
  • Foster a collaborative environment by supporting colleagues and assisting in various operational areas as needed.
Qualifications:

To be considered for this role, candidates should meet the following criteria:

  • High School Diploma or equivalent.
  • A minimum of one year of experience in customer service.
  • Strong communication skills and experience in conflict resolution.
  • Familiarity with standard office equipment, including fax machines and photocopiers.
  • Previous experience in retail and sales is highly desirable.
  • Ability to thrive in a fast-paced and dynamic work environment.