Anti-Trafficking Residential Program Manager

4 days ago

Raleigh, North Carolina, United States Raleigh Dream Center Full time
Job Summary

The Raleigh Dream Center seeks a highly skilled and compassionate Anti-Trafficking Residential Coordinator to oversee the day-to-day operations of the Project Light program. This individual will supervise residential staff and volunteers, collaborate with the Program Director and Case Manager to provide optimal continuum of care, and ensure the safe and effective operation of the program.

Key Responsibilities
  • House Management:
    • Coordinate and facilitate daily activities with residents, volunteers, interns, or other staff.
    • Assist with participant program requirements, such as intake orientation, groups, assessments, reviews, and discharges.
    • Arrange transportation for participant appointments and support group meetings.
    • Oversee staff and participant financial activity and reporting.
  • Supervision:
    • Supervise program staff, Resident Assistants, and committed volunteers, determining schedules, back-ups, and emergency response.
    • Ensure adequate and qualified staff and volunteer involvement to carry out program activities.
    • Assist the Program Director in selecting, hiring, coaching, and disciplining residential staff.
    • Develop and implement a yearly staff training plan and complete annual staff evaluations.
    • Direct, plan, and coordinate the work of residential staff, including scheduling, regular supervision meetings, and team building.
    • Recruit and train volunteers and interns.
    • Oversee all volunteers and interns associated with the program, including training, resolving issues, and providing acknowledgments.
    • Review Shift Notes to maintain awareness of house activity and interactions.
  • Communication:
    • Maintain regular communication with residential staff and volunteers to ensure the safe and effective operation of the program.
    • Maintain daily communication with residential staff concerning scheduling and events.
    • Act as liaison and bridge of communication between the program and administration.
    • Collaborate with the Case Manager to communicate resident case management goals that require the supportive involvement of residential staff.
    • Organize, attend, and facilitate weekly staff meetings to maintain effective communication and healthy relationships with staff.
    • Review and update all program forms, intakes, handbooks, and other materials needed for effective program operation.
    • Provide progress updates to the Program Director and Case Manager upon request.
    • Engage with the Care Team in a supportive and respectful manner.
    • Serve as a credible and courteous ambassador of the Raleigh Dream Center, particularly to external service providers, residents, and team members.
    Qualifications
    • Bachelor's degree in human services, psychology, social work, counseling, or a related field.
    • Knowledge of/experience with trauma-informed care and/or residential services to women.
    • Knowledge of/experience with principles of Empowerment, Strength-Based skills, and knowledge of Trauma, PTSD, and Complex Trauma.
    • Minimum of two years of experience in a supervisory role.
    • Experience with problem-solving, conflict resolution, and crisis management.
    • Proficient in computer use and case management software.
    • Excellent time-management and organizational skills.
    • Competent in professional reporting and communication.
    Requisites
    • Must have a current, valid driver's license.
    • Successfully pass background checks and random drug testing.
    • CPR and First-Aid certification preferred or be willing to obtain training after hire.
    • Must be willing to complete job-specific training pertaining to Human Trafficking, including Trauma-Informed Care, and the Triune Care Model after hire.

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