Customer Service Representative

5 days ago

Seattle, Washington, United States Norco, Inc Full time
Job Description

Norco, Inc is a leading provider of medical equipment and supplies, and we are currently seeking a highly skilled and customer-focused individual to join our team as a Medical Store Customer Service Representative.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to walk-in and phone-in customers, ensuring a positive and professional experience.
  • Product Knowledge: Demonstrate in-depth knowledge of medical products, including their features, benefits, and applications.
  • Order Processing: Process customer orders accurately and efficiently, including inputting orders into our computer system.
  • Inventory Management: Maintain a clean, organized, and well-stocked showroom, ensuring that products are easily accessible to customers.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.

Requirements:

  • Education: High school graduate or equivalent.
  • Customer Service Skills: Excellent customer service skills, with the ability to work with diverse clientele.
  • Communication Skills: Excellent verbal communication skills, with the ability to communicate effectively over the telephone.
  • Physical Demands: Ability to sit, stand, and walk for extended periods, with occasional lifting and carrying of objects up to 100 lbs.

Benefits:

  • Competitive Compensation: $21.00/hr - $24.00/hr depending on experience.
  • Employee Stock Ownership Plan (ESOP): Norco, Inc is a family and employee-owned company, offering a meaningful stake in the business through our ESOP.
  • Health and Wellness Benefits: Health, vision, and dental insurance, as well as a Health Savings Account (HSA) and Medical and Dependent Care Flex Accounts (FSA).
  • Employee Tuition Reimbursement: Norco, Inc offers tuition reimbursement to support employee education and career development.
  • 401(k) with Employer Matching: Norco, Inc offers a 401(k) plan with employer matching to support employee retirement savings.

Equal Opportunity Employer: Norco, Inc is an Equal Opportunity/Affirmative Action Employer, committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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