HVAC Service Representative

2 weeks ago


Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time
Job Summary

We are seeking a highly skilled HVAC Service Representative to join our team at One Hour Heating and Air Conditioning. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

Answer incoming client telephone calls and provide a positive first impression of the company
Manage and dispatch scheduled service and maintenance calls
Assist with online applications and respond to customer inquiries in a timely manner
Manage day-to-day office functions, including invoice review, parts ordering, and job closeout
Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Make outbound calls to club membership clients to ensure satisfaction with repairs
Review invoices and complete customer financing requests
Perform administrative tasks as required
Learn and use proprietary software for daily functions

Requirements

Above-average verbal and telephone communication skills
Good computer software skills
Ability to work 8am-5pm Monday-Friday, 9am-2pm on Saturdays, and flexibility to take calls remotely as needed
Prior customer service experience preferred
Prior service call dispatching experience preferred
Experience working in a Trades/Contractor environment, preferably HVAC, a plus

What We Offer

Competitive hourly rate
Flexible scheduling
Unlimited future with our world-class training programs
Career path opportunities
Technical training, virtual technical training, communications, sales, and more

How to Apply

Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.

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