Customer Service Representative/Dispatcher
6 days ago
Job Summary: As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers. You will be the first voice a customer hears when they call One Hour Heating & Air Conditioning of Kannapolis, so you must have the right attitude and an energetic personality.
Key Responsibilities:
- Answer incoming telephone calls and recognize that this is where the client will form their first impression of the company.
- Good communication with the client is essential; you must have a courteous and pleasant demeanor whether on a phone call or not.
- Entering client data into required systems accurately and coordinating customer and Technician availability.
- Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
- Notify clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
- Make outbound calls to club membership clients to ensure that they are satisfied with any repairs.
- Reviewing invoices and completing customer financing requests.
- Performing administrative tasks as required.
- Learn and use proprietary software for daily functions.
Requirements:
- High school diploma or equivalent required.
- Above-average verbal and telephone communication skills are essential.
- Must have good computer software skills.
- Must be able to work 8am - 5pm Monday-Friday, 9am - 2pm on Saturdays, and the flexibility to take calls remotely from 5pm until 10pm as needed.
- Prior customer service experience preferred.
- Prior service call dispatching experience preferred.
- Experience working in a Trade environment, preferably HVAC, a plus.
-
Customer Service Representative/Dispatcher
2 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our team at One Hour Heating and Air Conditioning. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional customer service and support.Key ResponsibilitiesAnswer incoming...
-
Customer Service Representative/Dispatcher
1 month ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional service and support.Key ResponsibilitiesAnswer incoming client telephone calls and...
-
Customer Service Representative/Dispatcher
2 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional service and support.Key ResponsibilitiesAnswer incoming telephone calls and provide...
-
Customer Service Representative/Dispatcher
2 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob Summary:As a Customer Service Representative/Dispatcher for One Hour Heating and Air Conditioning, you will serve as a vital member of our team, providing exceptional customer experiences through every interaction. Your role will involve answering incoming client telephone calls, managing day-to-day office functions, and coordinating customer and...
-
Customer Service Representative/Dispatcher
3 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional service and support.Key ResponsibilitiesAnswer incoming telephone calls and provide...
-
Customer Service Representative
2 months ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeCustomer Service Representative/Dispatcher Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative/Dispatcher to join our team at One Hour Heating and Air Conditioning. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional service and...
-
Customer Service Representative
2 months ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a vital member of our team, you will serve as a brand ambassador, providing exceptional customer experiences through every interaction.Key ResponsibilitiesAnswer incoming client telephone calls and provide a positive...
-
HVAC Service Representative
2 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob Summary We are seeking a highly skilled HVAC Service Representative to join our team at One Hour Heating and Air Conditioning. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Answer incoming client telephone calls and provide a positive first impression of...
-
Customer Service Representative
2 weeks ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, managing cash registers, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
7 days ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc.Key Responsibilities:Greet customers and provide excellent customer serviceRun the register, cashier, and make purchase suggestionsWork with our food program and maintain store appearanceInteract with...
-
Customer Service Representative
1 week ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeKey Responsibilities:As a Customer Service Representative at Circle K Stores, Inc., you will be responsible for providing excellent customer service, operating a cash register, and making purchase suggestions to customers. You will also have the opportunity to gain entry-level management experience by leading shifts on a regular basis.Physical...
-
Customer Service Representative
3 weeks ago
Kannapolis, North Carolina, United States Walgreens Full timeJob Summary As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include: Registering sales on assigned cash registers and providing customers with courteous, fair, friendly, and efficient checkout service Recommending items for sale to customers...
-
Customer Service Associate
2 weeks ago
Kannapolis, North Carolina, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAt Family Dollar, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and contributing to the overall success...
-
Customer Service Manager
3 weeks ago
Kannapolis, North Carolina, United States Hobby Lobby Full timeCustomer Service Manager OpportunityHobby Lobby Stores, Inc. is seeking a skilled Customer Service Manager to join our management team. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of customer service representatives.Key Responsibilities:Provide excellent...
-
Customer Service Representative
7 days ago
Kannapolis, North Carolina, United States Walmart Full timeJob SummaryAs a Member Frontline Cashier Associate at Sam's Club, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our members. You will be responsible for operating front-end equipment, processing member purchases, and maintaining a clean and organized sales floor.Key Responsibilities•...
-
Customer Service Representative
4 weeks ago
Kannapolis, North Carolina, United States Pizza Hut Full timeAbout the Role:Pizza Hut is seeking a skilled Delivery Driver to join our team. As a key member of our operations team, you will be responsible for delivering pizzas to customers in a timely and efficient manner.Key Responsibilities:Maintain a clean driving record and adhere to all traffic laws and regulations.Provide exceptional customer service by treating...
-
Customer Service Representative
7 days ago
Kannapolis, North Carolina, United States COOK INSURANCE AND FINANCIAL, INC. Full timeJob DescriptionCOOK INSURANCE AND FINANCIAL, INC. is seeking a highly organized and detail-oriented Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and processing customer payments.The ideal candidate will have excellent communication skills, be able...
-
Customer Service Ambassador
2 weeks ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As...
