Customer Service Representative

2 months ago


Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time
Customer Service Representative/Dispatcher Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative/Dispatcher to join our team at One Hour Heating and Air Conditioning. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional service and support.

Key Responsibilities:
  • Answer incoming telephone calls and provide a positive first impression of the company
  • Manage client data and coordinate customer and technician availability
  • Ensure timely notification of clients regarding technician arrival and any changes to scheduled appointments
  • Make outbound calls to club membership clients to ensure satisfaction with repairs
  • Perform administrative tasks, including permit requests and customer financing requests
  • Learn and utilize proprietary software for daily functions
Requirements:
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills
  • Good computer software skills
  • Ability to work 8am-5pm Monday-Friday, 9am-2pm on Saturdays, and flexibility to take calls remotely as needed
  • Prior customer service experience preferred
  • Prior service call dispatching experience preferred
  • Experience working in a Trades/Contractor environment, preferably HVAC, a plus
What We Offer:
  • Competitive hourly rate of $18.00
  • Flexible scheduling to accommodate your needs
  • Opportunities for career growth and professional development

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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