Customer Service Representative/Dispatcher
4 weeks ago
As a Customer Service Representative/Dispatcher for One Hour Heating and Air Conditioning, you will serve as a vital member of our team, providing exceptional customer experiences through every interaction. Your role will involve answering incoming client telephone calls, managing day-to-day office functions, and coordinating customer and technician availability. You will also be responsible for ensuring that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
Key Responsibilities:
- Answer incoming telephone calls and provide excellent customer service
- Enter client data into required systems accurately and coordinate customer and technician availability
- Notify clients ahead of time if the technician is not going to arrive within the scheduled time window
- Make outbound calls to club membership clients to ensure satisfaction with repairs
- Complete permit requests and review invoices
- Perform administrative tasks as required
Requirements:
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills
- Good computer software skills
- Ability to work 8am-5pm Monday-Friday, 9am-2pm on Saturdays, and flexibility to take calls remotely as needed
- Prior customer service experience preferred
- Prior service call dispatching experience preferred
Compensation:
$18.00 per hour
About One Hour Heating and Air Conditioning:
We value our team members as our most valuable assets. We offer competitive pay, flexibility, and career growth opportunities. If you have a great attitude and a strong work ethic, and are someone who takes pride in their work, we want to hear from you.
-
Customer Service Representative/Dispatcher
4 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join our team at One Hour Heating and Air Conditioning. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional customer service and support.Key ResponsibilitiesAnswer incoming...
-
Customer Service Representative/Dispatcher
1 month ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers, providing exceptional service and support.Key ResponsibilitiesAnswer incoming telephone calls and provide...
-
Customer Service Representative/Dispatcher
3 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob Summary: As a vital member of our team, you will serve as a brand ambassador through every interaction with our customers. You will be the first voice a customer hears when they call One Hour Heating & Air Conditioning of Kannapolis, so you must have the right attitude and an energetic personality.Key Responsibilities:Answer incoming telephone calls and...
-
HVAC Service Representative
4 weeks ago
Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full timeJob Summary We are seeking a highly skilled HVAC Service Representative to join our team at One Hour Heating and Air Conditioning. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Answer incoming client telephone calls and provide a positive first impression of...
-
Customer Service Representative
1 month ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
4 weeks ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
4 weeks ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeKey Responsibilities:As a Customer Service Representative at Circle K Stores, Inc., you will be responsible for providing excellent customer service, operating a cash register, and making purchase suggestions to customers. You will also have the opportunity to gain entry-level management experience by leading shifts on a regular basis.Physical...
-
Customer Service Representative
4 weeks ago
Kannapolis, North Carolina, United States Walmart Full timeJob SummaryAs a Member Frontline Cashier Associate at Sam's Club, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our members. You will be responsible for operating front-end equipment, processing member purchases, and maintaining a clean and organized sales floor.Key Responsibilities•...
-
Customer Service Representative
4 weeks ago
Kannapolis, North Carolina, United States COOK INSURANCE AND FINANCIAL, INC. Full timeJob DescriptionCOOK INSURANCE AND FINANCIAL, INC. is seeking a highly organized and detail-oriented Receptionist to join our team. As a Receptionist, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and processing customer payments.The ideal candidate will have excellent communication skills, be able...
-
Customer Service Ambassador
1 month ago
Kannapolis, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As...
-
Customer Service Representative
3 weeks ago
Kannapolis, North Carolina, United States Dollar Tree Full timeDollar Tree is an equal opportunity employer committed to diversity and inclusion. We are seeking a highly motivated individual to join our team as a Sales Floor Associate. The successful candidate will be responsible for handling all sales transactions while operating assigned cash registers, maintaining the security of all cash, and providing a high level...
-
Insurance Sales Representative
4 weeks ago
Kannapolis, North Carolina, United States Alchemy Financial Group Full timeAbout the Insurance Sales Representative PositionWe are seeking a driven Insurance Sales Representative to expand our business by identifying and acquiring new clients. You will build strong relationships to ensure growth and preserve our firm's reputation.Key Responsibilities:Implement effective sales strategies to increase insurance salesDevelop and...
-
Ford Aftermarket Accessories Representative
4 weeks ago
Kannapolis, North Carolina, United States Hilbish Ford Full timeJob OverviewHilbish Ford is seeking a highly motivated and professional individual to join our team as a Ford Aftermarket Accessories Representative.This is a full-time position, requiring 40 hours of work per week, with a competitive salary and commission structure.The ideal candidate will possess excellent communication skills, be dependable, and have a...
-
Produce Associate
4 weeks ago
Kannapolis, North Carolina, United States Walmart Full timeBe a Produce Expert:Maintain up-to-date knowledge of produce products, collaborating with cross-functional teams to ensure quality and freshness. Provide exceptional customer service, answering questions and resolving issues promptly. Maintain a clean and organized produce area, receiving and stocking merchandise efficiently.Be a Team Player:Work...
-
Tax Professional
4 weeks ago
Kannapolis, North Carolina, United States S & S Tax Service, LLC Full timeJob OverviewWe are seeking a skilled Tax Preparer to join our team at S & S Tax Service, LLC.As a Tax Preparer, you will be responsible for collecting and analyzing financial records, including pay stubs and income statements.You will also be responsible for inputting data into tax return software, using applicable federal and state tax law to determine...
-
Field Service Technician
4 weeks ago
Kannapolis, North Carolina, United States Tri - Lift Industries Inc. Full timeJob OverviewTri-Lift Industries Inc. is a leading provider of material handling equipment and solutions, seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for analyzing and diagnosing equipment problems, recommending service and repair actions, and performing scheduled maintenance tasks.Key...
-
Customer Experience Specialist
4 weeks ago
Kannapolis, North Carolina, United States T-Mobile Full timeUnlock the Power of Technology with T-MobileAs a Mobile Associate at T-Mobile, you will play a key role in helping customers find the perfect solution for their needs. Your responsibilities will include:Providing expert guidance on the latest devices and technologyConducting side-by-side selling to find personalized solutionsHelping customers pick up where...
-
Rural Mail Carrier
4 weeks ago
Kannapolis, North Carolina, United States US Postal Service Full timeJob Summary:As a Mail and Package Delivery Specialist with the US Postal Service, you will be responsible for delivering packages on Sundays and observed holidays using dynamic route descriptions. You will also be responsible for case, deliver, and collect mail and packages on Saturday along a prescribed rural route using a vehicle. This role requires strong...
-
Multilingual Retail Sales Representative
3 days ago
Kannapolis, North Carolina, United States Spectrum Full timeAbout This Role:Spectrum is seeking a highly motivated and results-driven Customer Service and Sales Professional to join our team of specialists in the communications and entertainment technology space. As a Retail Sales Specialist, you will play a key role in helping customers choose the right products and services to meet their needs, while also driving...
-
Customer Relations Product Specialist
4 weeks ago
Kannapolis, North Carolina, United States Hilbish Ford Full timeJob OverviewAt Hilbish Ford, we prioritize a healthy work-life balance for our sales professionals. Our unique schedule offers an average 40-hour workweek and a guaranteed two-day weekend every week, ensuring your personal life is not compromised by career growth.Compensation and BenefitsWe offer up to $4,000 per month guarantee for qualified candidates,...