Customer Service Representative/Dispatcher

4 weeks ago


Kannapolis, North Carolina, United States One Hour Heating and Air Conditioning Full time
Job Summary:

As a Customer Service Representative/Dispatcher for One Hour Heating and Air Conditioning, you will serve as a vital member of our team, providing exceptional customer experiences through every interaction. Your role will involve answering incoming client telephone calls, managing day-to-day office functions, and coordinating customer and technician availability. You will also be responsible for ensuring that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.

Key Responsibilities:
  • Answer incoming telephone calls and provide excellent customer service
  • Enter client data into required systems accurately and coordinate customer and technician availability
  • Notify clients ahead of time if the technician is not going to arrive within the scheduled time window
  • Make outbound calls to club membership clients to ensure satisfaction with repairs
  • Complete permit requests and review invoices
  • Perform administrative tasks as required

Requirements:
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills
  • Good computer software skills
  • Ability to work 8am-5pm Monday-Friday, 9am-2pm on Saturdays, and flexibility to take calls remotely as needed
  • Prior customer service experience preferred
  • Prior service call dispatching experience preferred

Compensation:
$18.00 per hour

About One Hour Heating and Air Conditioning:
We value our team members as our most valuable assets. We offer competitive pay, flexibility, and career growth opportunities. If you have a great attitude and a strong work ethic, and are someone who takes pride in their work, we want to hear from you.

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