Senior Customer Success Manager
3 weeks ago
Syndio is a Series-C technology company committed to fairness in the workplace. We're looking for a skilled professional to join our team as a Senior Customer Success Manager. This is a critical moment when organizations are looking for ways to take tangible action to fight gender and racial bias, and we believe creating diverse and inclusive workplaces for all starts with workplace equity.
This role involves licensing software to companies to help them find and fix workplace equity issues and stay in compliance over time. You will own the relationship with your customers, focusing on delighting key decision-makers for each account. This includes advising customers on a comprehensive workplace equity strategy, ensuring ongoing compliance needs, and driving usage of our workplace equity tools.
Key Responsibilities- Provide advanced guidance, analysis, and mentorship to a dedicated portfolio of high-profile clients, steering them towards achieving complex workplace equity objectives.
- Act as a recognized authority and trusted advisor, proactively engaging with clients to address intricate workplace equity needs, product advancements, client feedback, and emerging industry trends.
- Cultivate enduring relationships with clients, driving retention, identifying upsell opportunities, and fostering references at an elevated level.
- Analyze and distill evolving client needs, contributing to product direction by collaborating closely with Product and Development teams to deliver innovative solutions tailored to client demands.
- Play a pivotal role in shaping Syndio's overarching customer service strategy, providing insights and recommendations to optimize onboarding, communication strategies, and ongoing client engagement as the company expands and scales.
We're looking for a seasoned professional with many years of demonstrated success in Customer Success. You should have a proven track record in managing large enterprise Fortune 500 companies and be able to engage and multi-thread with C-Suite executives & SVP level. You are passionate about our mission to measure, achieve, and sustain workplace equity. You are a self-starter who thrives working independently, with minimal supervision, in a collaborative, kind, and supportive environment.
You are deeply curious, willing to explore all aspects of the platform to understand and identify new opportunities to meet customer needs. You are willing to ask questions and turn to others for support and expertise. You have stellar communication skills that help you connect with a range of people, from HR/Comp analysts to the C-suite.
Why You'll Love It HereSyndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability, and age.
We offer competitive compensation, including a base salary of $120,000-$141,000 per year plus 20% additional variable. We also provide flexible vacation policy, 16 weeks of paid parental leave, medical, dental, vision, life insurance, disability, and 401(k) benefits. We're a remote-first company, with opportunities to meet up and socialize in our specified talent-hub cities.
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