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Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hyatt Regency Portland. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
- Check guests in and out efficiently, processing payments, and issuing room keys according to established procedures.
- Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
- Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
- Maintain accurate records of guest accounts, including billing information and room assignments.
- Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
- Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.
- Health Benefits for you and your dependents
- Paid Vacation, Sick and Holidays
- 401K Plan with Matching Contributions
- Employee Stock Purchase
- Wellbeing Programs
- Complementary Meals
- Tri-Met Pass Discount
- $5 Garage Parking
- Tuition Reimbursement Program
- Family Bonding Benefits as well as Oregon Paid Leave
- Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
- Opportunities to participate in our Hyatt Regency HyPride Program
- A supportive and inclusive work environment that values diversity and teamwork.
The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees.
Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all.
Hyatt is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.
