Customer Service Liaison
7 days ago
**Job Summary:**
The International Code Council is seeking a highly skilled and customer-focused Client Service Coordinator to join our team. As the first point of contact for most customers, this role is responsible for providing exceptional service and support to our training and education customers.
Key Responsibilities:
- Respond promptly to customer inquiries and resolve their needs directly to the greatest extent possible.
- Coordinate responses for customer requests involving other training and education staff, such as live event scheduling and special requests.
- Support customer event registrations for large events, including EduCode and other ICC regions.
- Complete other training and education projects as assigned.
Requirements:
- Bachelor's degree or equivalent experience.
- Excellent written and verbal communication skills.
- Pleasant and friendly demeanor.
- Conflict management and de-escalation skills.
- Ability to adapt quickly to changing policies, procedures, and customer expectations.
- Team mentality with commitment to working with various departments, co-workers, and customer types.
- Passion for customer experience and performance.
- Adequate computer skills for managing multiple systems.
- Commitment to details in addressing customer requests with a sense of urgency.
Salary Range: $45,000-$55,000
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