Customer Support Coordinator

3 weeks ago


Englewood, Colorado, United States Oxford Metrics Plc Full time
Job Description

Job Title: Customer Support Coordinator

Department: Vicon US Support

Employment Type: Permanent - Full Time

Location: Centennial, Colorado

Reporting To: Michael Braman

Compensation: $50,000 - $55,000 / year

We are seeking a highly organized and detail-oriented Customer Support Coordinator to join our Support team in our Denver office. The successful candidate will be responsible for coordinating our high-quality customer service delivery, working closely with the Support team to schedule support resources and tasks.

This role will give you the ability to work across a variety of administrative tasks, both desk-based and physical activities related to the management of spaces and equipment in a busy environment that requires you to be organized, prioritizing tasks and work quickly.

Key Responsibilities
  • Post-sale coordination for installations and training services.
  • Liaise with customers to gather information for technical staff.
  • Ensure all engineers' time is arranged, delivered, and followed up; with up-to-date information available for technical staff, management, and finance teams.
  • Respond to customer support cases and distribute the tasks fairly to appropriate technical or administrative staff.
  • Data entry into CRM system of all hardware, software and contracts sold.
  • Responding to calls and cases where appropriate or passing to the relevant support or sales engineer.
  • Scheduling of internal tasks requiring support engineers.
  • Coordinating equipment for external loans or demonstrations.
  • Maintaining software license contracts and generating licenses.
  • Reporting on support activities and general housekeeping of customer data.
Required Skills, Knowledge and Expertise
  • B.S. Degree in human sciences or related technical field.
  • Ability to communicate effectively internally and directly to customers.
  • Experience with varied administrative tasks.
  • Ability to prioritize tasks and work independently.
  • Proficient in data entry with excellent attention to detail.
  • Ability to take an active role in handling and storage of valuable equipment.
  • Self-motivated and resourceful in finding solutions.
  • Ability to work collaboratively within a team.
  • Good computer skills including Microsoft Office applications.
  • Great organizational skills.
Bonus Qualifications
  • Experience of scheduling tasks for a team of technical staff.
  • Experience of working with Salesforce or other Customer Relationship Management (CRM) databases.
  • Customer service or support experience.

Vicon offers an excellent benefits package including medical, dental, long-term disability, a company matched 401(k) program, generous vacation allowance, and coworkers who are driven to succeed and enjoy a fun, challenging work environment.

Vicon is a subsidiary of Oxford Metrics Plc, a public company founded in 1984 with a proven track record of growth, financial stability, technical innovation and long-term customer relationships.

We are an equal opportunity employer.



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