Customer Service Associate
4 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting sales efforts.
Key Responsibilities:
* Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Maintain a clean and organized store environment, including the sales floor, stockroom, and customer areas
* Support sales efforts by maintaining a thorough knowledge of products and services, and making recommendations to customers
* Process transactions accurately and efficiently, handling cash, credit card transactions, and other forms of payment
* Perform opening and closing duties, including counting tills, reconciling discrepancies, and securing the store
Requirements:
* High school diploma or equivalent required
* Previous retail sales and customer service experience preferred
* Ability to work a flexible schedule, including evenings, weekends, and holidays
* Strong communication and interpersonal skills
* Ability to lift up to 60 pounds and stand for long periods of time
Benefits:
* Competitive hourly rate
* Opportunities for career advancement
* Comprehensive training program
* Discounts on store merchandise
Working Conditions:
* Work in a fast-paced retail environment
* Exposure to intermittent indoor cold temperature extremes when working in the walk-in cooler or freezer
* Work independently with minimal supervision
Equipment, Tools, and Materials:
* Utilize electronic equipment, including POS systems, store telephones, and lottery machines
* Handle liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents
Qualifications:
* High school diploma or GED
* Experience working retail sales and customer service
* Ability to communicate in English and engage in conversation
* Perform basic arithmetic operations
Physical Requirements:
* Ability to stand and/or walk for an entire shift
* Ability to lift and/or carry up to 60 pounds from ground to waist level as needed
* Ability to lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of shift
* Ability to push and pull with arms up to a force of 20 pounds
* Ability to bend at waist with some twisting up to 1 hour of shift
* Ability to grasp, reach, and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift
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