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Customer Service Representative

2 months ago

Chesapeake, Virginia, United States The Specialty Companies Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. This role will be responsible for providing exceptional service to our clients, managing the front desk, and preparing printing jobs.

The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities
  • Provide telephone and in-person assistance to clients
  • Manage the front desk and prepare printing jobs
  • Coordinate questions and issues with the appropriate department personnel
  • Maintain records of client interactions and transactions
  • Handle client complaints or escalate when necessary
  • Meet or exceed all service and sales targets
  • Provide administrative assistance as needed
Requirements
  • High school diploma or GED required; some post-high school education or training preferred
  • Printing or Graphic Design experience beneficial
  • Previous customer service or related experience preferred
  • Pleasant/friendly demeanor and an outgoing personality
  • Highly professional and dependable
  • Excellent communication, customer service, and problem-solving skills
  • Strong organizational and problem-solving skills
  • Outstanding phone skills
  • Strong computer and internet skills, including Microsoft Office suite
", "lang_code": "en"}