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Associate General Manager

2 months ago

Plano, Texas, United States Service King Full time
Job Title: Associate General Manager - West Plano, TX

At Service King, we're committed to providing a secure, fulfilling workplace that motivates our teammates to deliver safe, superior repairs with excellent customer service.

Job Summary:

The Associate General Manager is responsible for learning and developing key leadership skills while supporting the General Manager's efforts to lead the shop's operations and ensure the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.

Key Responsibilities:
  • Support locations' efforts to achieve revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery.
  • Assist General Manager with assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
  • Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
  • Assist in attaining production goals and standards by ensuring all repairs are in line with Service King and I-Car quality standards.
  • Assist in management of shop payroll and staffing by ensuring production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing.
  • Team acquisition, coaching, and development by understanding all teammate position requirements, interviewing and hiring the best candidates for roles based on skills and experience.
Requirements:
  • Ability to work collaboratively with others to meet shared objectives.
  • Ability to meet deadlines and achieve successful results.
  • Proficient knowledge and use of estimating software.
  • Proficient with Computers and other technology.
  • Valid Driver's License is required.
  • Legally authorized to work in the United States.
Preferred Qualifications:
  • Bilingual (Spanish).
  • I-Car certification.
  • Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
  • Previous experience working in CCC ONE Total Repair Platform.