Current jobs related to Customer Success Manager - Hoboken, New Jersey - Expert Institute

  • Customer Success Manager

    4 weeks ago

    Hoboken, New Jersey, United States NICE Systems, Inc. Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE Systems, Inc. As a key member of our Customer Success Management team, you will be responsible for working closely with our cloud customer base to ensure high customer satisfaction and drive product adoption.Key ResponsibilitiesManage customer...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States NICE Systems, Inc. Full time

    About the RoleThe Customer Success Manager is a key member of our cloud customer success team, responsible for ensuring high customer satisfaction and driving product adoption. This role is critical in preserving customer reoccurring revenue and creating loyal promoters who drive additional business.Key ResponsibilitiesManage customer relationships...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States Crescent City Recruitment Group Full time

    Customer Success ManagerWe are seeking a seasoned Customer Success Manager to join our team at Crescent City Recruitment Group. As a key member of our sales team, you will be responsible for driving sales growth and maximizing revenue in the NYC area.Key Responsibilities:Manage and upsell to assigned client baseQualify, research, track, and develop leads...

  • Customer Success Manager

    1 month ago

    Hoboken, New Jersey, United States Expert Institute Full time

    {"Job Title": "Customer Success Manager", "Job Description": "About the RoleAs a Customer Success Manager at Expert Institute, you will be responsible for managing and growing a book of high-value subscription accounts. You will build strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving...

  • Customer Success Manager

    1 week ago

    Hoboken, New Jersey, United States NICE Systems, Inc. Full time

    At NICE, we're driven by a passion for innovation and a commitment to excellence. As a Customer Success Manager, you'll play a critical role in ensuring our cloud customers achieve their full potential.Key Responsibilities:Manage customer relationships throughout their lifecycle, providing exceptional support and advocacy.Negotiate contract renewals and...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States Expert Institute Full time

    Unlock Your Potential as a Customer Success Manager at Expert InstituteExpert Institute is a leading expert consulting and insights platform, empowering plaintiff firms to win more cases and increase their profitability. As a Customer Success Manager, you'll be a key player in building strong relationships with our clients and driving growth in one of the...

  • Customer Success Manager

    5 days ago

    Hoboken, New Jersey, United States International Staff Consulting Full time

    At International Staff Consulting, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for maximizing sales of our services in the NYC area to existing clients. Our services include Document Storage, Electronic Document Management Solutions, Data Storage, Pathology Storage, and...

  • Customer Success Manager

    1 week ago

    Hoboken, New Jersey, United States DES Growth Partners, Inc. Full time

    Job OverviewOur client, DES Growth Partners, Inc., is seeking an experienced Customer Success Manager to join their team. The ideal candidate will have a proven track record of maximizing sales and driving growth in the NYC area.Key Responsibilities:Manage and upsell to assigned client base to maximize sales and revenue growth.Qualify, research, track, and...

  • Customer Success Manager

    2 weeks ago

    Hoboken, New Jersey, United States Expert Institute Full time

    About the PositionAs a key member of our Customer Success team, you will be responsible for managing and growing a book of high-value subscription accounts. This will involve building strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving as their primary point of contact. You will oversee...

  • Customer Success Manager NJ

    3 weeks ago

    Hoboken, New Jersey, United States DES Growth Partners Full time

    Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at DES Growth Partners. As a key member of our sales team, you will be responsible for maximizing sales of our services in the NYC area to existing clients.Key Responsibilities:Manage and upsell to assigned client baseQualify, research, track, and develop leads...

  • Customer Success Manager

    7 days ago

    Hoboken, New Jersey, United States Expert Institute Full time

    About the Role:As a key member of our Customer Success team, you will be responsible for managing and growing a book of high-value subscription accounts. This will involve building strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving as their primary point of contact.Key...

  • Customer Success Professional

    2 weeks ago

    Hoboken, New Jersey, United States Gables Search Group Full time

    Customer Success ProfessionalWe are seeking a skilled Customer Success Professional to join our team at Gables Search Group. The ideal candidate will have experience in maximizing sales of services in the NYC area to existing clients. Key responsibilities include managing and upselling to assigned client base, participating in professional organizations, and...

  • Customer Success Professional

    2 weeks ago

    Hoboken, New Jersey, United States International Staff Consulting Full time

    Customer Success ManagerInternational Staff Consulting is seeking a seasoned Customer Success Manager to drive sales growth and maximize client satisfaction in the NYC area.Key Responsibilities:Develop and execute strategies to upsell and cross-sell services to existing clients.Qualify, research, and track leads to identify new business...

  • Customer Success Manager

    1 week ago

    Hoboken, New Jersey, United States MEO Staffing, Inc. Full time

    Our client, MEO Staffing, Inc., is seeking an experienced Customer Success Manager to maximize sales of their services in the NYC area. The primary responsibility is to manage and upsell to assigned clients, while also qualifying and developing leads into viable opportunities.Key Responsibilities:Manage and upsell to assigned client base.Qualify and develop...

  • Ecommerce Customer Service Coordinator

    2 weeks ago

    Hoboken, New Jersey, United States RSVLTS Full time

    About the RoleWe are seeking an Ecommerce Customer Service Coordinator to join our team at RSVLTS. As a key member of our customer service department, you will be responsible for overseeing the daily operations of our customer service team, ensuring all customer inquiries are handled promptly and efficiently.Key ResponsibilitiesManage and lead a team of...

  • Senior Account Manager

    2 weeks ago

    Hoboken, New Jersey, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Account Manager to join our team at Walmart Commerce Technologies. As a key member of our sales team, you will be responsible for managing a portfolio of enterprise customer accounts and creating strategic account plans to ensure our customers' success.Key ResponsibilitiesManage a portfolio of...

  • Shift Manager

    2 weeks ago

    Hoboken, New Jersey, United States Donatos Pizza Full time

    Job Title: Shift ManagerAt Donatos Pizza, we're looking for a skilled Shift Manager to join our team. As a Shift Manager, you will be responsible for ensuring the highest quality food and service are delivered to our customers.Key Responsibilities:Coach and train Donatos Associates to produce high-quality food and provide excellent service.Manage the...

  • Restaurant Operations Manager

    1 month ago

    Hoboken, New Jersey, United States Taco Bell Full time

    About the RoleWe are seeking a highly skilled and motivated Assistant General Manager to join our team. As a key member of our restaurant leadership, you will play a critical role in ensuring the success of our restaurant by supporting the Restaurant General Manager (RGM) in managing daily operations, leading a high-performing team, and driving sales...

  • Shift Manager

    2 weeks ago

    Hoboken, New Jersey, United States Donatos Pizza Full time

    Job Title: Shift ManagerWe are seeking a highly motivated and experienced Shift Manager to join our team at Donatos Pizza. As a Shift Manager, you will be responsible for ensuring the highest quality food and service are delivered to our customers.Key Responsibilities:Lead and manage a team of Donatos Associates to deliver exceptional customer service and...

  • Executive Spa Manager

    1 week ago

    Hoboken, New Jersey, United States Woodhouse Spas Full time

    Spa Operations DirectorAt Woodhouse Spas, we are seeking a highly skilled and experienced Spa Operations Director to lead our team. As a key member of our management team, you will be responsible for the overall direction and success of our spa operations.Key Responsibilities:Manage the daily operations of the spa, ensuring exceptional guest experiences and...

Customer Success Manager

2 months ago

Hoboken, New Jersey, United States Expert Institute Full time
About Us

At Expert Institute, we're revolutionizing the legal technology landscape. Our cloud-based expert service platform, Expert iQ, empowers attorneys with the expertise they need to succeed.

Our Mission

We're proud to serve some of the nation's most prominent law firms, working together with our network of over 3 million subject-matter experts to secure significant recoveries while navigating complex civil rights, Big Tech, and major league sports-related litigation.

Our Team

We're a dynamic, tight-knit team of researchers, medical doctors, client advocates, business development leaders, and technologists driving growth and innovation. As we roll out new Expert iQ features, expand our client base, and onboard new experts, we're always seeking growth-minded individuals to join our team.

About the Position

We're seeking a highly skilled Customer Success Manager to manage and grow a book of high-value subscription accounts. Key responsibilities include:

  • Building strong relationships and rapport with existing attorney clients through regular communication and onsite visits
  • Overseeing client communications, tracking account health, and working closely with Sales to prepare accounts for renewal
  • Presenting proposals and discussing pricing with renewing accounts
  • Strategically increasing usage of our service within each firm and maximizing retention rates
  • Collaborating with our Medical and Research teams to deliver exceptional client experiences
  • Staying up-to-date on the latest legal industry news and updates
  • Supporting other members of the CS and Sales team with tasks and projects as needed
Requirements

We're looking for a candidate with:

  • 3-6+ years of relevant sales, client relationship, or client engagement experience
  • Experience at a SaaS company preferred
  • Salesforce experience preferred but not required
  • Strong presentation and communication skills
  • Knowledge of the legal industry is a plus but not required
  • Ability to work autonomously and in a team setting in a fast-paced startup environment
  • A positive and professional disposition
  • Continuous interest in learning and growth
  • Some travel required