Customer Success Manager
2 weeks ago
Expert Institute is a leading expert consulting and insights platform, empowering plaintiff firms to win more cases and increase their profitability. As a Customer Success Manager, you'll be a key player in building strong relationships with our clients and driving growth in one of the most dynamic tech verticals.
About the Role:- Manage and grow a portfolio of high-value subscription accounts
- Develop and maintain strong relationships with our attorney clients through regular communication and onsite visits
- Oversee client communications, track account health, and collaborate with Sales to prepare accounts for renewal
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each firm and maximize retention rates
- Work closely with our Medical and Research teams to deliver exceptional client experiences
- Bring a passion for delivering superior service and a strategic mindset to drive growth
- Stay up-to-date on the latest legal industry news and updates
- Support other members of the CS and Sales team with tasks and projects as needed
- 3-6+ years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
- Strong presentation and communication skills
- Knowledge of the legal industry is a plus but not required
- Ability to work autonomously and in a team setting in a fast-paced startup environment
- A positive and professional disposition
- Continuous interest in learning and growth
- Some travel required
We're committed to providing a confidential and inclusive application process. All your information will be kept confidential according to EEO guidelines.
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