Customer Success Manager

2 weeks ago


Hoboken, New Jersey, United States Expert Institute Full time
Unlock Your Potential as a Customer Success Manager at Expert Institute

Expert Institute is a leading expert consulting and insights platform, empowering plaintiff firms to win more cases and increase their profitability. As a Customer Success Manager, you'll be a key player in building strong relationships with our clients and driving growth in one of the most dynamic tech verticals.

About the Role:
  • Manage and grow a portfolio of high-value subscription accounts
  • Develop and maintain strong relationships with our attorney clients through regular communication and onsite visits
  • Oversee client communications, track account health, and collaborate with Sales to prepare accounts for renewal
  • Present proposals and discuss pricing with renewing accounts
  • Strategically increase usage of our service within each firm and maximize retention rates
  • Work closely with our Medical and Research teams to deliver exceptional client experiences
  • Bring a passion for delivering superior service and a strategic mindset to drive growth
  • Stay up-to-date on the latest legal industry news and updates
  • Support other members of the CS and Sales team with tasks and projects as needed
Qualifications:
  • 3-6+ years of relevant sales, client relationship, or client engagement experience
  • Experience at a SaaS company preferred
  • Salesforce experience preferred but not required
  • Strong presentation and communication skills
  • Knowledge of the legal industry is a plus but not required
  • Ability to work autonomously and in a team setting in a fast-paced startup environment
  • A positive and professional disposition
  • Continuous interest in learning and growth
  • Some travel required

We're committed to providing a confidential and inclusive application process. All your information will be kept confidential according to EEO guidelines.



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