Customer Success Manager
4 weeks ago
About the Role:
As a key member of our Customer Success team, you will be responsible for managing and growing a book of high-value subscription accounts. This will involve building strong relationships and rapport with our existing attorney clients through phone calls, emails, and onsite visits, serving as their primary point of contact.
Key Responsibilities:
- Manage and grow a book of high-value subscription accounts
- Build strong relationships and rapport with our existing attorney clients
- Oversee client communications, track account health, and work closely with Sales to prepare accounts for renewal
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each firm and maximize retention rates
- Work closely with our Medical and Research teams to deliver exceptional client experience
- Bring passion, high energy, and a strategic mindset to help us provide superior service
- Stay up to date on the latest and most relevant legal industry news and updates
- Support other members of the CS and Sales team with tasks and projects as needed
Requirements:
- 3-6+ years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
- Strong presentation and communication skills
- Knowledge of legal industry is a plus but not required
- Ability to work autonomously and in a team setting in a fast-paced startup environment
- A positive and professional disposition
- Continuous interest in learning and growth
- Some travel required
About Expert Institute:
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence - all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.
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