Ecommerce Customer Service Coordinator

1 month ago


Hoboken, New Jersey, United States RSVLTS Full time
About the Role

We are seeking an Ecommerce Customer Service Coordinator to join our team at RSVLTS. As a key member of our customer service department, you will be responsible for overseeing the daily operations of our customer service team, ensuring all customer inquiries are handled promptly and efficiently.

Key Responsibilities
  • Manage and lead a team of virtual assistants, providing guidance and support to ensure excellent customer service.
  • Collaborate with the Director of Customer Success to identify areas for improvement and implement strategies to enhance customer service efficiency and quality.
  • Develop and maintain a deep understanding of our ecommerce platform (Shopify) and related tools, including Gorgias and Loop returns.
  • Provide exceptional customer service, resolving issues with a customer-first approach and ensuring a positive experience for our customers.
Requirements
  • Proven experience in ecommerce customer service management, with a strong focus on customer satisfaction and team leadership.
  • Excellent problem-solving abilities and a results-driven mindset, with a passion for delivering exceptional customer experiences.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, colleagues, and stakeholders.
  • Familiarity with Shopify and related tools, with a willingness to learn and adapt to new technologies and processes.
Why Work with Us?

At RSVLTS, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to making a real difference in the ecommerce space, and we are looking for talented individuals who share our passion for delivering exceptional customer experiences.



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