Customer Success Manager

1 week ago


Hoboken, New Jersey, United States NICE Systems, Inc. Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE Systems, Inc. As a key member of our Customer Success Management team, you will be responsible for working closely with our cloud customer base to ensure high customer satisfaction and drive product adoption.

Key Responsibilities
  • Manage customer relationships throughout their lifecycle, advocating internally on their behalf and providing oversight to meet customer commitments
  • Negotiate contract renewals and maintain high revenue retention rates
  • Identify expansion opportunities by understanding customer business operations and applying our solutions to provide business impact
  • Serve as a strong customer advocate, capturing the voice of the customer to drive positive customer satisfaction
  • Perform periodic business reviews and maintain a working knowledge of competitive product lines
  • Develop and present customized presentations to assigned clients to quantify and qualify product/service usage
Requirements
  • Minimum 3 years' experience in a customer-facing role, such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager
  • Ability to engage in technical dialogue with customers and internal audiences
  • 3 years working within hosted or Software as a Service business-model
  • Bachelor's degree or equivalent experience preferred
  • Experience in managing the business aspects of large Enterprise-level customers and communicating customer initiatives internally with Upper Management
What We Offer

Join a dynamic and innovative company where you can grow your career and make a real impact. As a Customer Success Manager at NICE Systems, Inc., you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our customers.

We offer a competitive salary, comprehensive benefits package, and a flexible work environment that allows you to balance your work and personal life. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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