Desktop Support Specialist
1 week ago
The Desktop Support Specialist is responsible for delivering Help Desk assistance to users and ensuring the operational efficiency of Windows XP and Windows 7 desktop environments.
Key Responsibilities:
- Provide initial support for custom applications utilized within the organization.
- Design and implement database management solutions for user data maintenance.
- Assess and validate new software integrations and updates to existing applications.
- Offer expert guidance to the scientific and engineering teams regarding networking, security, and system services.
- Diagnose user issues to identify whether they stem from hardware, software, procedures, or communication, and direct them to the appropriate support channels.
- Conduct daily monitoring of systems to identify and rectify issues related to disk space, hardware, and software performance.
- Utilize Help Desk software to log usage and problem history.
- Install and configure devices on the network, including activating ports and updating relevant databases.
Additional Support Responsibilities:
- Assist with NMCI-related inquiries, including customer support on contract options and general policy guidance.
- Perform data entry into both Navy standard and unique local systems.
- Collect metrics for reporting purposes.
- Maintain accurate user information to ensure NMCI orders reflect current data.
- Monitor and document problem reporting and resolution processes.
- Coordinate the delivery of NMCI services.
Qualifications:
- Minimum IAT Level II Certification (Microsoft desktop and CompTia Security+ certifications).
- At least 2 years of relevant experience.
- Must be a U.S. citizen and eligible for a Security Clearance.
EHS Technologies Corporation is committed to affirmative action and equal opportunity employment.
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