IT Support Specialist
2 weeks ago
The Desktop Support Technician is responsible for delivering Help Desk assistance to users and ensuring the operational efficiency of Windows XP and Windows 7 desktop environments.
Key Responsibilities:
- Provide initial support for custom applications utilized within the organization.
- Design and implement database management solutions for user data management.
- Evaluate and test new software integrations and updates to existing applications.
- Offer technical guidance to the scientific and engineering teams regarding networking and system services.
- Troubleshoot and diagnose user issues, categorizing them as hardware, software, procedural, or communication-related, and escalate as necessary.
- Monitor systems daily to identify and resolve issues related to disk space, hardware, and software performance.
- Utilize Help Desk software to track user issues and maintain a history of problems.
- Install and configure network devices, ensuring proper setup and software installation.
Additional Support Responsibilities:
- Assist with NMCI-related inquiries, including customer support for contract options and policy management.
- Perform data entry into both Navy-standard and unique local systems.
- Collect metrics for reporting purposes.
- Maintain accurate user information to ensure NMCI orders reflect the current organizational structure.
- Track and manage problem reporting and resolution processes.
- Coordinate the delivery of NMCI services.
Qualifications:
- Minimum IAT Level II Certification (including Microsoft desktop and CompTia Security+ certifications).
- At least 2 years of relevant experience.
- Must be a U.S. citizen with the ability to obtain a Security Clearance.
EHS Technologies Corporation is committed to being an Affirmative Action/Equal Opportunity Employer.
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