IT Support Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States EHS TECHNOLOGIES CORPORATION Full time
Job Overview

The Desktop Support Technician is responsible for delivering Help Desk assistance to users and ensuring the operational efficiency of Windows XP and Windows 7 desktop environments.

Key Responsibilities:

  • Provide initial support for custom applications utilized within the organization.
  • Design and implement database management solutions for user data management.
  • Evaluate and test new software integrations and updates to existing applications.
  • Offer technical guidance to the scientific and engineering teams regarding networking and system services.
  • Troubleshoot and diagnose user issues, categorizing them as hardware, software, procedural, or communication-related, and escalate as necessary.
  • Monitor systems daily to identify and resolve issues related to disk space, hardware, and software performance.
  • Utilize Help Desk software to track user issues and maintain a history of problems.
  • Install and configure network devices, ensuring proper setup and software installation.

Additional Support Responsibilities:

  • Assist with NMCI-related inquiries, including customer support for contract options and policy management.
  • Perform data entry into both Navy-standard and unique local systems.
  • Collect metrics for reporting purposes.
  • Maintain accurate user information to ensure NMCI orders reflect the current organizational structure.
  • Track and manage problem reporting and resolution processes.
  • Coordinate the delivery of NMCI services.

Qualifications:

  • Minimum IAT Level II Certification (including Microsoft desktop and CompTia Security+ certifications).
  • At least 2 years of relevant experience.
  • Must be a U.S. citizen with the ability to obtain a Security Clearance.

EHS Technologies Corporation is committed to being an Affirmative Action/Equal Opportunity Employer.



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