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IT Support Specialist

2 months ago

Philadelphia, Pennsylvania, United States Brooksource Full time

Desktop Support Technician

Short Term Project

Company: Brooksource

We are looking for a dedicated IT Support Technician to enhance our client's Deskside Support Services team as part of their Return-to-Work strategy. The role involves providing Level 1 hardware and software technical support to employees across designated office locations. As a Desktop Support Technician, you will be instrumental in delivering exceptional customer service while offering advanced technical assistance to your colleagues. Your proactive problem-solving skills and commitment to excellence will be vital to the success of our support services.

Key Responsibilities:

Customer Service & Collaboration:

  • Provide outstanding customer service with a focus on user satisfaction.
  • Work collaboratively with other support teams to restore services and troubleshoot computing issues.
  • Notify colleagues and team members promptly regarding any significant issues.

Physical Support & Professionalism:

  • Capable of lifting and managing endpoint devices and peripherals (approximately 40lbs) while moving between support desks and employee workstations.
  • Address cabling and wiring concerns under desks.
  • Maintain a professional demeanor while interacting with colleagues, adhering to a business casual dress code.

Qualifications:

  • In-depth knowledge of Microsoft operating systems, Microsoft Office suite, and Apple hardware and software.
  • Strong analytical skills to assess problems and identify effective solutions.
  • Excellent verbal and written communication skills for effective interaction with customers and IT personnel.
  • Demonstrated customer service skills, empathy, creativity, and integrity.
  • An associate degree or equivalent experience in technology, hospitality, retail, or customer service-oriented fields is preferred.
  • A+ certification or a comparable combination of education, training, and experience is advantageous.