IT Support Specialist
2 weeks ago
A prominent human services organization is seeking to hire a full-time IT Support Specialist. In this position, you will serve as the primary Helpdesk Engineer, providing troubleshooting and assistance for Windows Desktops, MAC and PC configurations, Printers, as well as O365 and Google applications. Your responsibilities will include resolving level 1 and 2 support tickets, managing password resets, supporting physical servers, handling Active Directory tasks, and troubleshooting LAN/WAN and Wifi issues, along with some A/V support. The organization is planning to transition to Azure in the near future, and you will play a key role in this initiative.
Key Qualifications:
- Minimum of 3 years' experience in Windows/Helpdesk support
- Proficient in Windows Desktop & Server Support
- Experience with Laptop, Printer, and iPad support
- Skilled in Computer Setups
- Familiarity with M365/Exchange Support
- Knowledge of Active Directory
- Ability to perform Password Resets
- Experience with Physical Server Support
- Competence in A/V Support
- Expertise in Wifi Troubleshooting
- Understanding of LAN/WAN
Daily Responsibilities:
- 80% dedicated to Upgrades and Support
- 20% focused on Project Work
Benefits Offered:
- Medical & Dental Insurance
- 401k Retirement Plan
- Paid Sick Time Leave
Applicants must be authorized to work in the United States on a full-time basis now and in the future.
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