Retail Member Services Agent
2 weeks ago
We are seeking a dedicated individual who excels in a customer-focused sales environment.
Comprehensive training will be provided on a variety of AAA products and services, enabling you to engage with members confidently.
This training will equip you to achieve both personal and team sales goals through effective cross-selling and upselling strategies.Moreover, you will have the chance to progress with skill-based pay increases, quarterly bonuses, and opportunities for career advancement (90% of our management team has been promoted from within).
This role is an exciting entry-level opportunity within our branch network, perfect for candidates eager to work collaboratively with AAA members.
Key Responsibilities:
Fulfill member requests such as:
• Taking passport photos
• Planning road trips
• Distributing maps and travel guides
• Cash handling duties
• Providing additional services for members
Our branch operates Monday through Friday from 9 AM to 5 PM and Saturday from 10 AM to 2 PM. We are closed on Sundays and most holidays.
Qualifications:
• Experience in retail sales, banking, or a similar customer service/sales role
• Proven track record of exceeding sales or service quality targets
• Willingness to work overtime, including Saturdays
• Basic proficiency in Microsoft Office
• Ability to travel locally as needed
• High school diploma or GED
• Successful completion of background checks and drug screenings
The starting pay range for this position is $20.00 – $22.00 per hour.
Additionally, after completing your first year in this role, you will be eligible for our incentive program based on your individual and team performance.
Outstanding Benefits:
• Health coverage for medical, dental, and vision
• 401(K) savings plan with company match and pension
• Tuition assistance
• Paid time off for community volunteer activities
• Wellness programs
• Employee discounts on membership, insurance, travel, entertainment, services, and more
AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California considers all qualified applicants for employment, including those with criminal histories, in accordance with applicable federal, state, and local laws.
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