Intake Coordinator
18 hours ago
We are seeking a highly skilled Intake Coordinator to join our team at Rezvani Law Firm. The ideal candidate will have 1-2 years of experience in a related field and excellent client service skills.
Key Responsibilities:
- Conduct the intake process in person and over the phone, following established guidelines.
- Retrieve necessary information regarding new cases, demonstrating compassion for injured parties.
- Locate applicable reports, such as traffic and collision reports, and police reports.
- Interview witnesses as appropriate.
- Provide excellent client service by establishing a rapport with callers, using appropriate voice tone, clear enunciation, and respectful words.
- Evaluate information obtained from each caller to determine whether an appointment should be set, a referral to another attorney or firm should be made, or alternative information should be provided.
- Consult with the Intake Manager on elevated calls or to determine the best solution for a caller.
- Meet or exceed established targets related to call intake, call handling, average call time, and other metrics.
Requirements:
- Qualified candidates will have 1-2 years of related experience.
- Knowledge or experience in areas such as insurance claims, personal injury, products liability, medical malpractice, or similar areas is a plus.
- Must have excellent client service skills, strong oral and written communication skills.
- Must be bilingual in Spanish.
- Experience with Word, Excel, and Outlook is required.
We offer a competitive compensation package, including a guaranteed pay plan, unlimited earning potential, and opportunities for advancement.
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