Medical Office Coordinator

4 days ago


Laguna Beach, California, United States Jobot Full time
Consulting Medical Receptionist Job Description

At Jobot, we are seeking a highly skilled and dedicated Consulting Medical Receptionist to join our team. As the first point of contact for our patients and visitors, you will play a crucial role in ensuring a positive experience from the moment they interact with us.

Key Responsibilities:

  • Welcome patients and visitors in a warm and professional manner, addressing their queries promptly and efficiently.
  • Schedule and confirm patient appointments, surgeries, and medical consultations.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
  • Ensure the smooth flow of patients by communicating patient arrivals or delays to appropriate medical staff.
  • Maintain patient confidentiality at all times in accordance with HIPAA regulations.
  • Handle patient billing and payments, including insurance claim paperwork.
  • Collaborate with medical and non-medical staff to ensure a seamless patient experience.
  • Facilitate patient care by managing medical records, reports, and correspondence.
  • Conduct patient satisfaction surveys and implement feedback for continuous service improvement.
  • Stay updated with changes in medical and insurance legislation.

Requirements:

  • Minimum of 2 years of experience in a medical reception or similar role within the healthcare industry.
  • Proficient in medical terminology, healthcare systems, and patient scheduling software.
  • Exceptional interpersonal skills with a demonstrated ability to communicate effectively with patients, families, and healthcare professionals.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • High level of accuracy and attention to detail, particularly with patient records and billing.
  • Knowledge of insurance processes and claims.
  • Proficiency in MS Office Suite (Word, Excel, Outlook).
  • Demonstrated commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
  • Proactive problem-solving skills, with the ability to anticipate needs and issues before they arise.
  • Ability to work flexible hours, including evenings and weekends if needed.
  • CPR certification is a plus.


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