Medical Office Coordinator
4 days ago
At Jobot, we are seeking a highly skilled and dedicated Consulting Medical Receptionist to join our team. As the first point of contact for our patients and visitors, you will play a crucial role in ensuring a positive experience from the moment they interact with us.
Key Responsibilities:
- Welcome patients and visitors in a warm and professional manner, addressing their queries promptly and efficiently.
- Schedule and confirm patient appointments, surgeries, and medical consultations.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Ensure the smooth flow of patients by communicating patient arrivals or delays to appropriate medical staff.
- Maintain patient confidentiality at all times in accordance with HIPAA regulations.
- Handle patient billing and payments, including insurance claim paperwork.
- Collaborate with medical and non-medical staff to ensure a seamless patient experience.
- Facilitate patient care by managing medical records, reports, and correspondence.
- Conduct patient satisfaction surveys and implement feedback for continuous service improvement.
- Stay updated with changes in medical and insurance legislation.
Requirements:
- Minimum of 2 years of experience in a medical reception or similar role within the healthcare industry.
- Proficient in medical terminology, healthcare systems, and patient scheduling software.
- Exceptional interpersonal skills with a demonstrated ability to communicate effectively with patients, families, and healthcare professionals.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- High level of accuracy and attention to detail, particularly with patient records and billing.
- Knowledge of insurance processes and claims.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Demonstrated commitment to maintaining patient confidentiality in accordance with HIPAA regulations.
- Proactive problem-solving skills, with the ability to anticipate needs and issues before they arise.
- Ability to work flexible hours, including evenings and weekends if needed.
- CPR certification is a plus.
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