IT-OT Support Specialist
6 days ago
Celanese International Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications.
As a member of our Global Field Service Organization, the IT-OT Support Specialist will play a critical role in providing general desktop support, field service, and support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications.
Key Responsibilities:- Resolve Level 1/Level 2 incidents and fulfill service requests for all end users in accordance with service level targets.
- Provide onsite support for PCN network and systems at level 3.X and 2.X, including patching systems, firewall administration, and configuration.
- Support the implementation of new technologies, such as Digital Plant, IMM, PI, MES, LIMs, and other solutions that enable the business.
- Assist IT Infrastructure and Operations teams in efforts to track and manage IT assets deployed at manufacturing locations.
- Support Microsoft Windows Operating System Software/Server Administration, Backup, and Recovery.
- Coordinate maintenance requests and change requests from manufacturing facility maintenance providers.
- Experience working in a chemical manufacturing facility Safe Work Permit process.
- A+ certification or equivalent networking experience.
- CCNA Cisco Certified Network Associate.
- 5+ years of IT-industry experience, some of which being in a manufacturing environment.
- Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022.
- Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.
- Cisco CCNP Cisco Certified Network Professional.
- Fortinet NSE - Network Security Expert.
- SolarWinds and WSUS Applications.
- Hyper-V and/or VMWARE Virtual Environments.
- Fortinet and or Palo Alto firewall network configuration and administration.
Celanese International Corporation is an equal opportunity employer and welcomes applications from diverse candidates.
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