IT-OT Support Specialist

3 weeks ago


Bishop, California, United States Celanese International Corporation Full time
About the Role

Celanese International Corporation is seeking a highly skilled IT-OT Support Specialist to join our Global Field Service Organization. As a key member of our team, you will provide critical support for our IT infrastructure, operations, and manufacturing IT applications.

Key Responsibilities
  • Resolve Level 1/Level 2 incidents and fulfill service requests for all end users in accordance with service level targets.
  • Provide onsite support for PCN network and systems at level 3.X and 2.X, including patching systems and firewall administration.
  • Support the SAFER and PAS Lifecycle Management program.
  • Provision and maintain end-user computing equipment, network printers, and conference room equipment.
  • Work with IT Endpoint Engineering and IT Service Desk to pilot changes to image deployments.
  • Communicate planned IT maintenance and unplanned incident response notifications.
  • Escalate incidents to IT engineering and operations resources.
  • Monitor open support requests and create a knowledge base of fixes and installation procedures.
  • Provide project support for Lifecycle Management projects and the implementation of new technologies.
Requirements
  • Experience working in a chemical manufacturing facility and a strong understanding of safety protocols.
  • A+ certification or equivalent networking experience.
  • CCNA certification and 5+ years of IT-industry experience, with some experience in a manufacturing environment.
  • Strong knowledge of Windows platforms, networking concepts, and mobile device management.
  • Hands-on experience with HP, Xerox, and Zebra printers and copiers.
  • Project coordination and management experience.
Preferred Qualifications
  • Cisco CCNP certification and experience with SolarWinds and WSUS applications.
  • Knowledge of ICS control systems, including Siemens System 7, Emerson Delta-V, and Honeywell Experion Control System.
  • Experience working in a chemical manufacturing facility and acceptance testing and commissioning of instrument equipment and systems.

Celanese International Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials. Our businesses use the full breadth of Celanese's global chemistry, technology, and commercial expertise to create value for our customers, employees, shareholders, and the corporation.



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