IT-OT Support Specialist

2 weeks ago


Bishop, California, United States Celanese International Corporation Full time
Job Title: IT-OT Support Specialist

Celanese International Corporation is a global leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications.

As a member of our Global Field Service Organization, the IT-OT Support Specialist will play a critical role in providing general desktop support, field service, and support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications.

The successful candidate will work with multiple cross-functional teams and act as a liaison for the global IT organization and for the Manufacturing site organization to provide IT-OT services and enable the implementation and support of both IT and Manufacturing projects.

Key Responsibilities:
  • Resolve Level 1/Level 2 incidents and fulfill service requests for all end users in accordance with service level targets while demonstrating the highest level of customer service.
  • Provide onsite support for PCN network and systems at level 3.X and 2.X, including patching systems, firewall administration and configuration, and provisioning and maintaining end-user computing equipment.
  • Work with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers.
  • Escalate incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure.
  • Monitor open support requests for accuracy, urgency, and problem resolution, and create and maintain document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures.
  • Provide project support for Lifecycle Management projects, including Computes, IT-OT Infrastructure, DCS, and Applications, and assist IT Infrastructure and Operations teams in efforts to track and manage IT assets deployed at manufacturing locations.
Requirements:
  • Experience working in a chemical manufacturing facility Safe Work Permit process.
  • A+ certification or equivalent networking experience.
  • CCNA Cisco Certified Network Associate.
  • 5+ years of IT-industry experience, some of which being in a manufacturing environment.
  • Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022.
  • Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.
  • Mobile Device Management experience.
  • Hands-on knowledge of HP, Xerox, Zebra printers and copiers.
  • Project Coordination/Management experience.
Preferred Qualifications:
  • Cisco CCNP Cisco Certified Network Professional.
  • Fortinet NSE - Network Security Expert.
  • SolarWinds and WSUS Applications.
  • Hyper-V and/or VMWARE Virtual Environments.
  • Fortinet and or Palo Alto firewall network configuration and administration.
  • Cisco networking switch configuration and administration.
  • Experience with acceptance testing and commissioning of instrument equipment and systems.
  • General knowledge of ICS control systems; Siemens System 7, Emerson Delta-V, and or Honeywell Experion Control System.


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