Plant IT Support Specialist
11 hours ago
We are seeking a highly motivated and detail-oriented IT Support Technician to join our team at a Fortune 500 client's chemical plant in the Bishop or Bay City, TX area. As a key member of our IT team, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operations, and driving continuous improvement.
Key Responsibilities- Resolve Level 1/Level 2 incidents and fulfill service requests in a timely and professional manner.
- Provision and maintain end-user computing equipment, including desktop/laptop hardware, software, and peripherals.
- Escalate incidents to the appropriate IT resources as needed.
- Monitor open tickets for accuracy, urgency, and problem resolution within prescribed Service Level Agreements.
- Develop and maintain a document repository of fixes, installation procedures, technical tips, and other office technology processes.
- Identify, research, and assist with the implementation of new technologies in accordance with IT operations policy and procedures.
- Track and manage IT assets in accordance with IT operations policy and procedures.
- Proven experience in a technology support role.
- Experience supporting a manufacturing plant and/or familiarity with Operational Technology.
- Strong knowledge of Microsoft-based operating systems, with emphasis on Windows 10, Office 2016, and Internet Browser.
- Excellent interpersonal skills, particularly communication and presentation skills.
- Promotes and supports standardization and continuous improvement.
- Ability to work independently and make decisions as needed.
- Familiarity with all components of Office 365.
- A+ Certification or equivalent.
- Familiarity with ITIL and HDI Incident Management Best Practices.
- Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security.
- Understanding of Network Standards, Protocols, and Security Policies.
- Bitlocker Encryption experience.
Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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