Security Ambassador

3 weeks ago


New Haven, Connecticut, United States Yale New Haven Health Full time
Job Summary

We are seeking a highly skilled and customer-focused Security Specialist to join our team at Yale New Haven Health. As a Security Specialist, you will play a critical role in ensuring the safety and security of our patients, visitors, and employees.

Key Responsibilities
  • Post Duties: Maintain a fixed security access control post in an assigned building entrance lobby to ensure proper access control. Provide assistance with directions and assist individuals with physical limitations. Locate wheelchairs upon request or assist with parking and handicap space issues.
  • Field Duties: Provide position-related security responsibilities to ensure a safe and secure environment, which allows the Hospital community to achieve its mission and goals.
  • Emergency Response Duties/Obligations: Perform special support functions to ensure an initial response to emergency situations by assisting with the elimination, containment, and/or support to Protective Services Officers who are attempting to resolve the emergency situation.
  • Customer/Employee Value-Added Services: Provide a variety of customer/employee-related services to enhance our ability to make Yale-New Haven Hospital a customer-friendly environment to anyone who is a patient, visitor, student, or employee.
  • Environment of Care Responsibilities: Observe, monitor, and report all conditions or potential problems to appropriate internal resources for immediate attention.
Requirements
  • High School diploma or GED.
  • Two years of military service or current reserve status, or two years of police security-related experience, or a combination of related professional education and/or current reserve status.
  • Must meet the requirements set forth by the Connecticut Department of Public Safety as pertains to the licensing of Security Officers (Armed/Unarmed).
  • Must hold and maintain a valid Connecticut Motor Vehicle Operators License.
Preferred Qualifications
  • Ability to exercise good judgment and discretion with emphasis on good public relations, courtesy, confidentiality, and above-average interpersonal skills.
  • Ability to operate under stressful or emergency situations and make quick and appropriate decisions.
  • Ability to read, write, and interpret rules, regulations, and procedures.
  • Ability to observe and retain pertinent details and document it in a written report using an approved reporting format.

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