Highly Skilled Desktop Support Specialist

1 month ago


Charlotte, North Carolina, United States TEKsystems Full time
About the Role

As a skilled and motivated Desktop Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems. With a strong focus on customer satisfaction, you will be responsible for providing top-notch technical support to our team members, addressing any issues that arise and resolving them efficiently.

Key Responsibilities:

  • Providing exceptional technical support to end-users via phone, email, or in-person
  • Maintaining office infrastructure, wireless network, phones, and conference rooms
  • Performing software and electronic mail support, including Microsoft Office, Outlook, and Windows
  • Escalating incidents and requests to ensure timely resolution and customer satisfaction
  • Integrating software/hardware updates and fixes into the environment using risk-averse procedures
  • Developing and maintaining technical documentation as needed

Requirements:

  • 1-3 years of experience with current versions of the Microsoft Windows operating system
  • 1-3 years of experience with current versions of the Microsoft Office suite, specifically Word, Excel, and Outlook
  • Familiarity with networking technologies and concepts, including routers, switches, firewalls, and wireless networking
  • Experience with video conferencing technologies like WebEx, Teams, Zoom, and Google Meet
  • Familiarity with iPhones, Android devices, and other mobile devices
  • Nice-to-have certifications: CompTIA A+, Network+, Microsoft Fundamental

About TEKsystems

We are a growing company seeking a talented individual to join our small team. As an End User Support Technician, you will work in a fast-paced office environment, providing technical support to our team members. If you have excellent communication skills, a strong analytical mindset, and a passion for problem-solving, we encourage you to apply.

Salary Estimate: $55,000 - $65,000 per year, depending on experience and qualifications



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