IT Support Specialist

4 days ago


Charlotte, North Carolina, United States Gecko Hospitality Full time

Gecko Hospitality: IT Help Desk Technician Position

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Gecko Hospitality. This role is ideal for individuals who enjoy troubleshooting technical issues, providing exceptional customer service, and staying up-to-date with the latest technology trends.

About the Role:

  • This position involves providing first-level technical support for hardware and software issues reported by hotel staff, including troubleshooting and problem resolution.
  • The successful candidate will respond to help desk inquiries promptly and courteously, ensuring that all support requests are logged and resolved in a timely manner.
  • Assist with the setup, installation, and configuration of computer systems, including desktops, laptops, and network equipment.
  • Conduct routine maintenance and upgrades on IT systems to ensure optimal performance and security.
  • Collaborate with the IT department to implement new technologies and enhancements to existing services.
  • Educate staff on basic IT troubleshooting skills and promote best practices for technology use.
  • Maintain accurate documentation of support activities, resolutions, and processes in the help desk system.
  • Liaise with external vendors for support services and repairs as needed.
  • Assist in maintaining an inventory of company IT assets and managing equipment check-outs.

Qualifications:

  • An associate's degree in Information Technology, Computer Science, or a related field is preferred.
  • At least 1-2 years of experience in a technical support role, ideally within the hospitality industry.
  • Proficiency with Windows and Mac operating systems, as well as knowledge of network infrastructure.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills and the ability to work well with others.
  • Ability to manage multiple priorities in a fast-paced hotel environment.
  • Familiarity with property management systems is a plus.
  • Able to lift and transport IT equipment as needed.

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.



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