Highly Skilled IT Infrastructure Specialist Wanted

6 days ago

Charlotte, North Carolina, United States BHS Corrugated North America Full time
About the Job

We are seeking an experienced and highly skilled IT Infrastructure Specialist to join our team in Charlotte, NC.

Job Summary

This is a full-time position offering $80k to $85k + full benefits. The successful candidate will be responsible for providing technical assistance and support to computer systems, software, and hardware, with a strong emphasis on resolving networking-related issues and maintaining network security.

Key Responsibilities:
  • Diagnosing and resolving technical issues related to hardware, software, and network systems, with an emphasis on networking components such as Cisco switches and TCP/IP configurations.
  • Assisting end-users by responding to inquiries and providing technical support, particularly in troubleshooting network connectivity problems and Cisco-related issues.
  • Installing, configuring, and maintaining computer hardware, software, and peripheral devices, ensuring compatibility and security with a focus on networking requirements.
  • Monitoring and maintaining virtual servers as part of the VMware Hypervisor environment, with a focus on network performance and connectivity.
  • Performing routine maintenance tasks such as system backups, software updates, and security patches, with special attention to network security measures.
  • Conducting training sessions or creating user guides to educate employees on network protocols, hardware devices, and IT policies.
  • Documenting and tracking customer issues, resolutions, system configurations, and troubleshooting steps, particularly focusing on network-related incidents.
  • Creating and maintaining knowledge base articles and technical documentation related to networking infrastructure for future reference and troubleshooting purposes.
  • Implementing and enforcing security protocols to protect the organization's network and data from potential threats, including monitoring network activity and implementing access controls.
  • Collaborating with other IT professionals to address complex technical issues and implement network improvements.
  • Monitor network performance, security, and implement measures to ensure optimal functionality.
  • Provide onboarding support to new users and address ongoing software and hardware issues in a timely manner.
  • Document network configurations, changes, and troubleshooting steps for future reference.
  • Maintain inventory of IT assets and assist with procurement as needed.
  • Stay updated on industry trends and emerging technologies to recommend improvements.
  • Participate in disaster recovery planning and implementation.
  • Assist in training staff on IT policies and best practices.
Requirements

To be considered for this role, you must have a bachelor's degree in computer science, information technology, or a related field (or equivalent experience) and a minimum 4-7 years of experience within the IT field.

The ideal candidate will have hands-on knowledge of Cisco networking technologies (CCNA certification preferred), familiarity with network protocols (TCP/IP, DNS, DHCP, etc.) and security practices, experience with Windows and Linux operating systems, and strong troubleshooting and analytical skills.

You should also have excellent communication and interpersonal skills, be able to work independently and as part of a team, and be willing to stay updated on industry trends and emerging technologies.

In addition, relevant certifications (CompTIA A+, Network+, etc.) are a plus, and you should have a results-driven attitude with the initiative to take on new responsibilities and independently manage assigned projects.

Able to troubleshoot and resolve issues arising from user and hardware-related issues, with an emphasis on networking components, demonstrating problem-solving, analytical, documentation, and oral communication skills.

Benefits

This is a full-time position offering $80k to $85k + full benefits, including medical, dental, vision, company-paid life insurance, company-paid short-term disability insurance, company-paid long-term disability insurance, generous 6% 401(k) match, HSA/FSA (eligible for BHS contribution into HSA), vacation/paid time off, parental leave – 3 weeks paid, tuition reimbursement, legal assist, ID theft, and employee assistance program.

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