Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a key member of our IT support team, you will provide top-notch technical assistance to our internal employees via phone calls and chats.
This is a fully remote opportunity that requires commitment for 12-24 months. You will be responsible for resolving technical issues, providing password resets, computer configurations, and troubleshooting various software products, including Windows 10, O365, and Teams.
About the Role
- Provide level 1 technical support via phone calls and chats
- Assist with encryption passwords, active directory passwords, and remote access questions
- Troubleshoot general Microsoft software products, such as Windows security updates/patching, O365, Outlook email, and Teams
- Support Virtual Desktop Infrastructures and mobile devices like iPhones and Androids
Requirements and Qualifications
- 6-12 months of previous help desk experience
- Experience with ticketing tools and an IT background
- Ability to work in a fast-paced environment with excellent communication skills
- Fingerprinting and full background checks required
What We Offer
- A competitive salary of $20/hour
- The opportunity to work remotely from the comfort of your own home
- A stable contract lasting 12-24 months
How to Succeed
- Demonstrate proficiency in efficiently triaging problems and using solutioning tools
- Show ability to follow directions and process large amounts of information in a customer-focused manner
- Utilize escalation processes to quickly resolve or escalate incidents requiring further subject matter experts
TEKsystems
We provide a supportive work environment that values innovation and collaboration. Our team is dedicated to delivering exceptional results and exceeding client expectations.
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