Desktop Support Specialist

1 week ago


Pittsburgh, Pennsylvania, United States Enkompas Full time
Job Title: Desktop Support Specialist

Enkompas is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.

Key Responsibilities:

  • Provide day-to-day Service Desk support for users in the Americas region, with a focus on Pittsburgh operations.
  • Carry out installation, configurations, and maintenance on desktops, laptops, software, mobile devices, and printers.
  • Prioritize imaging, building, and shipping PCs and mobile devices, as well as desk setups onsite.
  • Emphasize PC refreshes and Windows 11 rollout.
  • Support incoming requests and incidents stemming from tickets, calls, and walk-ups.
  • Support executives and help with meetings, video conference equipment, visitor guest internet access.
  • Troubleshoot connectivity and application issues and research and escalate as appropriate.
  • Maintain all corporate IT computer equipment, including inventory, safekeeping, upgrades, repairs, maintenance, replacements, etc.
  • Undertake any other relevant duties as directed by the Regional Manager of IT Americas.
  • Provide excellent customer service and ensure a professional manner is maintained with customers at all times.
  • Develop and maintain close working relationships with internal and external contacts as appropriate.
  • Work is conducted efficiently and effectively, complies with our best practices and standardization requirements.

Requirements:

  • Minimum of 3 years of previous experience in a Corporate Office setting.
  • Able to work onsite 5 days a week.
  • Proven working experience in providing help desk support.
  • Strong knowledge of current technologies.
  • Desktop, laptop, and mobile device support experience.
  • Microsoft Operating Systems and server-side applications.
  • Strong client-facing and communication skills.
  • Troubleshooting and multi-tasking skills.
  • Organized, detail-oriented, superb customer service skills.
  • Will and open to learn new technologies and concepts and have increasing responsibilities.


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