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Property Operations Coordinator

2 months ago

Dallas, Texas, United States University Partners Full time
Job Overview

POSITION SUMMARY:

The Operations Specialist plays a crucial role in overseeing various Management Services initiatives. Responsibilities may differ based on specific projects but generally encompass:

  • Assisting student housing facilities with on-site management tasks.
  • Facilitating the training and development of property personnel.
  • Contributing to the creation and dissemination of operational resources and training materials.
  • Conducting market research and analysis.
  • Engaging in additional projects as necessary.

KEY RESPONSIBILITIES:

While on-site, the Operations Specialist will undertake the following property management duties, as assigned by the immediate supervisor:

  • Support the Community Manager in supervising the leasing team, ensuring adherence to company standards.
  • Assist Leasing Consultants in apartment leasing while upholding Fair Housing regulations.
  • Maintain comprehensive lease files and digital records for the community.
  • Conduct regular meetings with the Community Manager and Market Director to address leasing challenges and community performance.
  • Oversee the integrity of all community social media platforms.
  • Propose marketing strategies and execute plans to meet leasing objectives.
  • Actively support the Community Manager and manage the community in their absence.
  • Handle rental collections, bank deposits, and oversee accounting functions, including enforcing delinquency policies.
  • Assist in preparing Month-End reports and reconciling accounts receivable.
  • Process deposit refund requests and coordinate with the corporate office for appropriate actions.
  • Audit records to identify dates requiring administrative actions, such as lease expirations and delinquent accounts.
  • Implement and monitor a robust collection process to minimize delinquent rent.
  • Issue invoices to residents for damages incurred to the property.
  • Collect funds for returned checks due to insufficient funds.
  • Provide customer service to residents by answering calls and delivering messages.
  • Manage the process for assessing and communicating fines and fees to residents.
  • Assist in operations at properties that are temporarily understaffed or require staff development.
  • Prepare and monitor the operating budget and provide monthly status reports on property performance.
  • Supervise all management activities for the property.
  • Report directly to the Director of Operations or the Regional Manager overseeing property operations.

TRAINING AND RESOURCES:

  1. Serve as a resource for property staff, addressing inquiries regarding corporate standards and procedures.
  2. Deliver ongoing training to all on-site personnel.

QUALIFICATIONS:

  • Ability to analyze and interpret business documents and regulations.
  • Proficient in writing reports and business correspondence.
  • Strong problem-solving skills and the ability to manage conflicting priorities.
  • Ability to handle crisis situations with composure.
  • Proficient in Microsoft Word, Excel, and Entrata.
  • High level of professionalism and strong communication skills.
  • Excellent time management and negotiation skills.
  • Ability to maintain confidentiality.
  • Bachelor's degree or equivalent experience in a related field.
  • Previous experience in the student housing sector is preferred.

TRAVEL REQUIREMENTS:

  • This position may require occasional travel.
  • Adherence to travel guidelines and expense policies is expected.

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