Business Development Associate

5 days ago

Richmond, Virginia, United States Ryan Specialty Full time
Job Summary

The Business Development Associate will be responsible for developing new business and retaining current customers by providing exceptional customer service. This role will develop and enhance relationships with brokers and agents, coordinate with customers for any ad-hoc requests, and address their inquiries. The Business Development Associate will support the business development team with administrative tasks as needed.

Key Responsibilities
  • Execute business development plans in collaboration with management to drive growth and support the leadership in the facilitation and closing of deals.
  • Maintain existing client relationships and provide outstanding customer service through regular follow-ups and responding to any ad-hoc requests.
  • Work in collaboration with team leaders to develop new and enhance existing insurance agent and broker relationships.
  • Facilitate the timely and accurate flow of information by coordinating between customers and account members.
  • Answer inbound calls and/or chats from the queue, addressing general inquiries, complaints, and endorsement requests from clients.
  • Make outbound calls to cross-sell other insurance products and services and close additional business.
  • Contribute to the preparation of marketing content such as monthly mailings, postcards, newsletters, etc.
  • Administer data into multiple systems and perform cleanup, including updating contact information of agents/brokers, removing duplicates, and maintaining accurate profiles.
  • Perform various other executive operational duties as required, such as making travel arrangements or scheduling appointments, and support the Business Development team with any ad-hoc business request.

Requirements
  • Minimum of 1 year of experience in customer service or the insurance industry or a related field is preferred.

Education
  • High School Diploma or equivalent.

Licenses & Certifications
  • Prescribed: Minimum requirements for state P&C and/or surplus line licenses.
  • Preferred: Certified Sales Professional (CSP).

About Ryan Specialty
Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates
Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services, and more. The target hourly rate range for this position is $24.00 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website.

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