Customer Engagement Specialist

2 weeks ago


Brooklyn, New York, United States Young Risers Full time

Young Risers, a prominent organization in the education sector, is in search of a dedicated and service-oriented individual to join our team as a Customer Engagement Specialist. In this position, you will play a crucial role in delivering outstanding support to our students and their families through online chat interactions. If you possess exceptional communication abilities, a genuine desire to assist others, and a solid grasp of educational services, we would love to connect with you.

Key Responsibilities
  • Support students and parents in troubleshooting technical challenges related to our educational platform.
  • Deliver timely and precise answers to questions via online chat.
  • Assist customers throughout the registration and enrollment journey.
  • Identify and resolve any issues or inquiries raised during chat sessions.
  • Refer complex matters to the relevant department for further assistance.
  • Keep accurate records of customer communications and transactions.
  • Work collaboratively with various teams to enhance the overall customer experience.

Qualifications

  • Bachelor's degree in Education, Business, or a related discipline.
  • Demonstrated experience in a customer service or support capacity.
  • Exceptional written and verbal communication skills.
  • Strong analytical and problem-solving capabilities.
  • Familiarity with chat support tools and other communication platforms.
  • Ability to manage multiple tasks and prioritize effectively.
  • Detail-oriented with excellent organizational skills.


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