Customer Engagement Specialist
2 weeks ago
Young Risers, a prominent organization in the education sector, is in search of a dedicated and service-oriented individual to join our team as a Customer Engagement Specialist. In this position, you will play a crucial role in delivering outstanding support to our students and their families through online chat interactions. If you possess exceptional communication abilities, a genuine desire to assist others, and a solid grasp of educational services, we would love to connect with you.
Key Responsibilities- Support students and parents in troubleshooting technical challenges related to our educational platform.
- Deliver timely and precise answers to questions via online chat.
- Assist customers throughout the registration and enrollment journey.
- Identify and resolve any issues or inquiries raised during chat sessions.
- Refer complex matters to the relevant department for further assistance.
- Keep accurate records of customer communications and transactions.
- Work collaboratively with various teams to enhance the overall customer experience.
Qualifications
- Bachelor's degree in Education, Business, or a related discipline.
- Demonstrated experience in a customer service or support capacity.
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Familiarity with chat support tools and other communication platforms.
- Ability to manage multiple tasks and prioritize effectively.
- Detail-oriented with excellent organizational skills.
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