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Customer Engagement Manager

2 months ago

Brooklyn, New York, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant, engaging environments where pet parents and their furry friends can explore, learn, and have fun.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving the success of our stores by ensuring our customers have a personalized and engaging shopping experience. Your responsibilities will include:

  • Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. You'll build strong relationships with customers, understand their needs, and provide tailored solutions to meet their expectations.
  • Associate Leadership: You'll lead a team of retail and pet care associates who are passionate about pets and committed to delivering exceptional customer service. You'll mentor, coach, and develop your team members to ensure they have the skills and knowledge needed to succeed in their roles.
  • Overall Retail Initiatives: You'll work closely with our store teams to implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience. This may include developing and executing visual merchandising plans, managing inventory levels, and analyzing sales data to inform business decisions.
About Your Career

We're committed to helping our leaders grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:

  • Gain experience in a fast-paced retail environment with a focus on customer engagement and experience.
  • Develop your leadership skills through training, coaching, and mentoring.
  • Take on new challenges and responsibilities as you progress in your career.
  • Transfer to other stores or roles within the company to continue growing and developing your skills.
The PetSmart Difference

We're more than just a pet retailer – we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you'll be part of a team that's dedicated to delivering exceptional customer experiences and making a positive impact in our communities.