Client Engagement Coordinator

1 week ago


Smith Center, Kansas, United States Midwest Family Health Full time
Job Overview

Position Title: Customer Relations Specialist

Reports To: Store Manager/Pharmacists In Charge

Objective: To enhance the operations of the Midwest Family Health team through designated responsibilities that foster proactive strategies and cultivate engaged, well-trained teams aligned with the company's mission, vision, and values.

Qualifications:

  • Experience in pharmacy, retail sales, or customer service is preferred.
  • Must possess a valid driver's license and have access to a reliable vehicle.

Key Responsibilities:

  • Promote and embody the mission, vision, and values of Midwest Family Health.
  • Exhibit honesty, loyalty, and trustworthiness in all interactions.
  • Maintain a friendly and energetic demeanor while engaging with customers.
  • Efficiently manage multiple tasks within set timeframes.
  • Demonstrate initiative in fulfilling job responsibilities.
  • Maintain a detail-oriented and organized workflow.
  • Ensure timely completion of all assigned tasks with close follow-up.
  • Utilize advanced computer and data entry skills.
  • Operate basic office equipment such as copiers, faxes, and telephones.
  • Proficient in Microsoft Office applications, particularly Excel and Word.
  • Willingness to learn and effectively use Pioneer Rx software.
  • Communicate professionally with pharmacists, healthcare professionals, patients, and colleagues.
  • Accurately operate cash registers and 10-key calculators.
  • Possess strong mathematical and verbal communication skills.
  • Ability to sit or stand for extended periods and perform physical tasks as needed.
  • Lift up to 40 pounds and navigate tight spaces.
  • Fluency in reading, writing, and speaking English.
  • Exhibit good short and long-term memory capabilities.
  • Recognize personal limitations and seek assistance when necessary.
  • Adhere to legal standards and company policies.

Primary Duties:

  • Assist customers in selecting products.
  • Utilize the Point-of-Sale system for processing transactions.
  • Support receiving, restocking, and organizing merchandise.
  • Engage in marketing and promotional activities.
  • Manage incoming phone calls.
  • Facilitate prescription deliveries within designated areas.
  • Perform housekeeping tasks including cleaning and maintenance.

Potential Career Advancement:

  • Handle customer inquiries that do not require pharmacist intervention.
  • Process written prescriptions and refill requests.
  • Gather necessary information for prescription preparation.
  • Maintain pharmacy supplies and assist in inventory management.
  • Prepare insurance claims and verify payments.
  • Support patients in locating over-the-counter medications.
  • Conduct routine checks for expired medications.
  • Assist with medication preparation for nursing facilities.
  • Maintain immunization records and documentation.
  • Coordinate Medication Therapy Management appointments.
  • Participate in Comprehensive Medication Review sessions.
  • Maintain cleanliness within the pharmacy area.

Additional Information:

  • Occasional use of personal vehicle may be required, with mileage reimbursed at the federal rate.
  • Potential for after-hours on-call duties in rotation with other staff.
  • Perform other tasks as assigned to ensure efficient store operations.


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